Job description
Senior Commercial Data Analyst (f/m/d)
Company Overview
Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses use Moss’ leading spend management product. Moss has raised a total of €180 million in funding and is backed by renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Job Summary
We’re looking for a Senior Data Analyst to help our Customer Success team make data-driven decisions that improve our post-sale commercial motion including topics such as customer retention, engagement, and upsells. Reporting into Moss head of data and insights, you’ll leverage your analytical expertise to build visibility into customer behavior, health, and lifecycle, working closely with CS leadership and other go-to-market teams.
Key Responsibilities
- Deliver customer insights - Analyse customer usage, adoption, and engagement data to identify trends, risks, and opportunities. Package and present actionable recommendations to senior leaders.
- Build and maintain dashboards - Design clear, reliable dashboards to track key CS metrics such as spend, NRR, churn, product adoption, and health scores.
- Ensure data accuracy - Maintain data quality and reporting integrity for reliable metrics.
- Collaborate cross-functionally - Ongoing partnerships with Customer Success, Revenue Operations, Product, and Finance.
- Enable proactive actions - Develop alerts, triggers, or health models to identify at-risk accounts and upsell opportunities.
- Support forecasting & strategy - Build retention models, renewal forecasts, and OKR tracking frameworks.
- Improving Standards - Define and improve data processes, reporting standards, and best practices.
Requirements / Qualifications
- Proven experience in data analysis, business intelligence, or revenue operations within a growing B2B SaaS environment.
- Exposure to Customer Success teams or similar commercial functions (Sales, RevOps, Product Growth).
- SQL working proficiency (non-negotiable).
- Experience with Salesforce (preferred) and familiarity with CS tools.
- Experience with BI tools (Metabase is a bonus).
- Fluent in written and spoken English.
Location
Berlin, Amsterdam, London, Munich, Tallinn, Warsaw (Hybrid)
Employment Type
Full Time
Salary & Benefits
- Top-of-market compensation package, including equity.
- 20 days “work from abroad” per year.
- 600EUR/GBP Learning & Development Budget.
- Regular team events and breakfasts.
Application Process
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