Job description
Junior Customer Operations Analyst (f/m/d)
Company Overview
At Moss we take ownership, challenge each other with care, and put our energy into what truly moves the needle. This is a place where your ambition drives real impact, for finance teams and your own career. Our Story Why we started. Where we’re headed. Born in Berlin in 2019, Moss has quickly become one of Europe's biggest fintech success stories. We’re now a team of 300+, dedicated to building the definitive spend management platform for SMEs. 7000+ businesses across Europe trust our platform to manage everything from smart cards to AP, procurement, and reimbursements. With €180M in funding and a presence in Germany, the Netherlands, and the UK, we’re looking for smart, driven individuals to help us take Moss to the next level. At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted’s Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success. Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB’s spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss’ leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement. Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star.
Job Summary
We are hiring a Customer Operations Analyst (f/m/d) to join our Operations team in Berlin. This is an entry-level / graduate role designed for candidates who want to build a strong foundation in customer operations within a fast-growing FinTech. This is not a traditional support role — you will gain deep insight into our product and business while solving real customer problems.
Key Responsibilities
- Support Customers: Act as a key operational contact for our German customers. You’ll learn how to handle inquiries professionally across phone, chat, and email—providing clear solutions while building trust and confidence.
- Understand the Product Deeply: Develop a deep understanding of our FinTech product across different use cases, markets, and customer needs, learning how complex financial workflows, payments, and operations come together in practice.
- Solve Complex Problems: Not every case is straightforward. Think beyond scripts and connect different pieces of information. You’ll be trained to approach complex situations with curiosity and structure, identifying root causes, assessing potential risks, and escalating where needed.
- Collaborate Across Teams: Work closely with Compliance, Product, Risk, and other Operations colleagues to resolve cases efficiently and improve internal workflows.
- Improve Processes: Get hands-on with our tools and systems. You’ll learn how strong processes, clean data, and operational excellence directly improve customer experience and you’ll actively contribute ideas to make things better.
Requirements / Qualifications
- A Bachelor’s degree (or equivalent) in Business, Communications, Finance, Economics, Law, or a related field or comparable practical experience
- Native-level German (C2) and strong English skills (min. C1)
- A strong interest in FinTech, financial processes, or operational excellence
- A proactive, hands-on mindset and willingness to take ownership
- Resilient and comfortable in a fast-paced environment
Preferred Qualifications
- Dutch language skills are a strong plus
- Strong Communicator: You communicate clearly, confidently, and professionally in German and English both written and spoken.
- Analytical & curious: You enjoy understanding processes, identifying patterns, and solving problems in a logical way.
- Detail-oriented and structured: You work methodically and ensure accuracy when handling data, documentation, and customer cases.
- Resilient & Organized: You can prioritize tasks, manage multiple cases, and stay calm in a dynamic environment.
- Eager to learn in a fast-paced environment: You quickly adapt to new tools, technologies, regulatory topics and actively seek feedback to improve.
- Customer-Oriented: You approach situations with empathy and professionalism, always aiming for high-quality solutions.
Location
Berlin, Germany, Remote: False
Employment Type
Full Time
Salary & Benefits
- Get €600 yearly for professional growth.
- Visa & relocation support for moves to Moss offices, amount depends on location.
- Have a stake in our success with virtual company shares.
- Up to 20 days per year from anywhere.
- 4 week paid sabbatical After four years at Moss.
- Regular team events, breakfasts & annual one moss week.
- Deep understanding of the Moss company and product
- Fast learning curve across markets and products
- Clear career path (Junior → Mid → Senior)
- Internal mobility across CSM, Operations, Commercial or Compliance
- Early responsibility and real impact from the start
- Top-of-market compensation package, including equity.
- 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
