Product Support and Operations Specialist (Berlin, Germany)

Product Support and Operations Specialist

Company Overview

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. Unbelievable partner support is at the heart of Via’s mission, and we’re looking for people who are eager to start their careers with a fast-paced, mission-driven tech company.

We’re Via, and we build technology that changes the way the world moves. We’re driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world-class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you’re excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn’t align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride?

Job Summary

As a Product Support and Operations Specialist, you’ll play a key role in supporting our partners (cities, operators, etc.) who power transportation networks using our technology. This role is a perfect opportunity for early-career professionals to gain cross-functional experience, build technical expertise, and make a real-world impact from day one.

Key Responsibilities

• Learn fast: You’ll receive hands-on training and mentorship from experienced team members to get you up to speed on our tools, workflows, and industry context. You'll become an expert on Via!
• Prioritize operational issues and provide technical, specific, and strategic responses in an efficient manner
• Provide outstanding support to Via’s partners through fast, high quality ticket resolution, enhancing their experience with our platform
• Work cross-functionally with teams in Product, Engineering, Operations and Partner Success teams
• Foster close relationships with partners to become their trusted advisor and internal champion; familiarize yourself with their realities, common pain points and ways to advise them to constantly improve our deployment results
• Identify product and process improvement opportunities by acting as a bridge between partners and technical product teams, helping to prioritize product improvement measures and product scalability initiatives

Requirements / Qualifications

• Minimum of 1-2 years of work experience, including internships. We welcome recent grads, as well as early-career professionals looking to grow in a fast-paced, mission-driven environment.
• Effective at managing multiple tasks simultaneously and comfortable taking on responsibility
• Meticulous and vigilant, with a high level of attention to detail
• Outstanding process-orientation, analytical, and organization skills
• Problem solver and entrepreneurial; you don’t accept the status quo and are always looking for creative solutions
• Excellent communicator with a knack for always finding the right tone
• Bachelor’s Degree

Preferred Qualifications

• Fluency in additional languages (ie German, French, Italian, Dutch, Portuguese, Spanish, or Japanese) is a plus
• Previous experience in a technical support role is a plus

Location

Berlin, Germany, Remote: False

Employment Type

Full Time

Salary & Benefits

Competitive compensation including equity

A hybrid work and a lovely office situated in the heart of Berlin, in Mitte

Weekly team lunch and breakfast

Urban Sports Club membership

30 vacation days a year

Equal Opportunity Statement

Via is an equal opportunity employer.