Job description
Product Support & Operations Specialist
Company Overview
Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education. Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks. With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
Job Summary
As a Product Support & Operations Specialist at Via, you will be at the core of how our partners experience our technology. When cities and operators run into issues with the platform that powers their transit networks, you're who they turn to. You'll resolve problems with speed and precision, build trusted relationships with partners, and act as the bridge between their day-to-day realities and Via's Product and Engineering teams. This is a great opportunity for early-career professionals to build deep technical expertise, gain cross-functional exposure, and make a tangible impact from day one.
Key Responsibilities
- Get up to speed quickly through hands-on training and mentorship, becoming a true expert on Via's platform, tools, and industry context
- Prioritize operational issues and deliver technical, specific, and strategic responses with speed and quality, giving partners the clarity they need to keep their networks running
- Build close relationships with partners, understanding their realities and pain points so you can advise them in ways that consistently improve deployment outcomes
- Work cross-functionally with Product, Engineering, Operations, and Partner Success to tackle challenges that span multiple functions
- Identify product and process improvement opportunities, acting as the bridge between partners and technical teams to shape prioritization and scalability decisions
Requirements / Qualifications
- 1-2 years of work experience, including internships; we welcome recent graduates eager to grow in a fast-paced, mission-driven environment
- Some prior experience in a technical support or client-facing role, whether through a full-time role or internship
- Meticulous and analytical, with strong process orientation and the ability to manage multiple priorities simultaneously
- An entrepreneurial problem-solver who doesn't accept the status quo and is always looking for smarter solutions
- A natural communicator who instinctively finds the right tone in every situation
- Fluency in an additional language (German, Spanish, Arabic, French, Italian, Dutch, or Japanese).
Location
Berlin, Germany, Remote: False
Employment Type
Full Time
Salary & Benefits
- Competitive compensation including equity
- A hybrid work and a lovely office situated in the heart of Berlin, in Mitte
- Weekly team lunch and breakfast
- Urban Sports Club membership
- Company pension scheme (bAV) with a 20% employer contribution
- 30 vacation days a year
Equal Opportunity Statement
Via is an equal opportunity employer.
