Job description
Engineering Manager / Lead Software Development (gn) Microsoft Dynamics 365 | CRM
Company Overview
SoftwareOne is a global software and cloud solutions provider. With a presence in over 70 countries and a team of around 13,000 professionals, we combine global scale and local expertise to help clients optimize costs, accelerate growth, and navigate complex IT environments with confidence. Leveraging deep capabilities in cloud, software, and data and AI, the company empowers organizations to modernize, innovate, and unlock the full value of their technology investments.
Job Summary
As our new Engineering Manager (gn) Dynamics 365 | Sales & Customer Service, your mission will be to elevate engineering excellence, drive platform maturity, and deliver reliable, high‑impact CRM solutions that support our global Sales organization.
Key Responsibilities
- Lead, develop and grow a global team of software engineers and technical consultants working on our Dynamics 365 | Sales & Customer Service platform
- Drive the strategic evolution of our Dynamics 365 | Sales & Customer Service platform by developing forward‑looking concepts - including the integration of innovations such as AI - to ensure the CRM landscape scales with SoftwareOne’s future growth
- Establish and continuously improve software engineering processes and ensure adherence to quality standards
- Contribute hands‑on to design, implementation, documentation and testing
- Collaborate closely with Product Management, Product Owners and, where needed, external partners to deliver impactful solutions
Requirements / Qualifications
- Proven experience leading engineers and technical consultants in Microsoft CRM/CE environments
- Solid understanding of enterprise CRM ecosystems, especially Microsoft Dynamics 365 | Sales & Customer Service and Power Platform
- Experience designing and implementing sales processes using Dynamics 365 | Sales & Customer Service
- Familiarity with agile software development practices (SCRUM, Kanban)
- Excellent communication skills (English on C-Level), analytical mindset, and a structured, solution-oriented workstyle
Location
Germany (preferred Leipzig or Berlin area) or Belgrad, Serbia | Work arrangement: Hybrid
Employment Type
Full-time
