Job description
Technical Support Engineer
Company Overview
Gallup
Job Summary
Implement technology solutions that enhance the customer experience. Join Gallup as a technical support engineer and play a critical role in providing the exceptional service and technical solutions that our clients expect from us. Supporting our Gallup Access platform — the technology that turns human potential into business performance — you’ll collaborate in a product-centric environment and solve technical challenges to enhance the customer experience. If you’re energized by turning your technical skills into real-world impact, we want to meet you.
Key Responsibilities
- Troubleshoot client issues on the Gallup Access platform
- Participate in internal review sessions to uncover root causes and make recommendations
- Collaborate with internal teams to monitor trends and proactively address recurring issues
- Develop scripts and tools to streamline processes for Gallup’s client support team
- Turn challenging situations into positive experiences for clients by delivering timely solutions
- Partner with technical leads and stakeholders to define success criteria for this new role — from both an internal and client perspective
Requirements / Qualifications
- Degree in computer science, MIS or a related field — or equivalent professional experience — required
- Advanced proficiency in SQL required
- At least two years of experience with application support and troubleshooting required
- At least one year of experience programming with common data stores such as MySQL, PostgreSQL or similar relational databases required
- Experience with modern object-oriented languages (e.g., C#, .NET, Java) required
- Experience with monitoring and observability tools, such as Splunk or Dynatrace, required
- Proficiency in English required; must be able to communicate effectively with written and spoken English on day one
- Availability to work on-site at Gallup’s Berlin office at least three days a week required
- Eligibility to work in Germany required; this position is not eligible for employment visa sponsorship
Location
10557 Berlin, Germany, Remote: Off
Employment Type
Full Time
Salary & Benefits
Gallup offers a robust benefits package that includes competitive pay, life and critical illness insurance, a pension, an employee stock ownership program, mass transit reimbursement, a JobRad bike leasing program, family-building benefits, an employee assistance program, and various reimbursements and activities that enhance our associates’ wellbeing.
Equal Opportunity Statement
Gallup is an equal opportunity/affirmative action employer that celebrates, supports and promotes diversity and inclusion. We will consider all qualified applicants without regard to race, colour, religion, sex, national origin, disability, sexual orientation or gender identity, or any other legally protected basis, in accordance with applicable law.
