Specialist, Reporting Analyst (Remote)

Specialist, Reporting Analyst

Company Overview

We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.

Job Summary

Produce a wide range of reports and analytics which would be shared with internal customers as well as clients

Key Responsibilities

• Collaborate & communicate effectively at all levels of the organization
• Respond to various requests from internal/external customers
• Generate, update and distribute daily, weekly, monthly, quarterly and yearly reports for operations, external clients & finance services
• Must ensure reporting accuracy & respect deadlines
• Creation of ad hoc reports and coordination with IT department for automation of reports
• Analyze data and define requirements of new reports
• Create data dashboards, graphs and visualizations
• Regular follow up with concerned stakeholders for data requirement

Requirements / Qualifications

• Computer savvy & excellent English communication skills
• Advanced excel skills
• Experience in Power BI, Reporting, Zendesk & Tableau
• High attention to detail and report, distribute and facilitate billable hours reporting
• Provide flexible coverage during EMEA & US Hours
• Minimum 2-4 years experience in Data Analysis & Reporting
• The passion and drive to make a difference

Location

Mumbai, India, Remote: Off

Employment Type

Full Time

Equal Opportunity Statement

TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way.