Senior Product Manager, Communications Platform
Company Overview
Change the way the world travelsJoin the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.
GetYourGuide is a leading global online marketplace to discover and book experiences worth traveling for. Travelers can use GetYourGuide to find things to do in more than 12,000 cities, including tours from local experts, exclusive access to must-see attractions, as well as immersive bucket-list experiences through its Originals by GetYourGuide offering. Since being founded, the GetYourGuide platform has sold 150 million tickets from 30,000 supply partners who leverage GetYourGuide’s easy-to-use platform to grow their businesses.If you share our passion and would like to join our team, check out our open positions at careers.getyourguide.com or take a look behind the scenes of GetYourGuide on our blog: inside.getyourguide.com.
Job Summary
Team mission Localization and Communications Platform Team Our mission is to build and scale the core infrastructure and tools that empower engineering, marketing, and supply teams to deliver consistent, personalized, and highly relevant communications across every channel — in every customer’s preferred language. Your mission As a Senior Product Manager, you will play a key role in a highly collaborative, cross-functional team—partnering with fellow PMs, engineers, UX designers, researchers, and data experts. You will define and own the vision for our communications and localization platform, deeply understanding the needs of our customers, suppliers, and partners to deliver scalable, personalized 1:1 multi-channel communication experiences.You’ll work closely with our UX team—product designers, researchers, and writers—to develop robust messaging systems, templates, and assets that are consistent, flexible, and impactful, driving long-term engagement, growth, and retention.We’re looking for a Senior Product Manager who can imagine GetYourGuide beyond its current state, advocate for our users, and turn a bold vision into reality.Successful PMs at GetYourGuide bring a growth mindset, create measurable business and customer impact, identify high-leverage opportunities, build alignment with stakeholders, and execute with clarity and urgency.
Key Responsibilities
- Consolidate platforms and infrastructure to scale our communication capabilities across internal teams as well as with customers, suppliers, and partners.
- Design and standardize messaging templates and services through our Creative Platform to ensure consistent delivery of our Customer Value Proposition and RTB's.
- Orchestrate messaging across multiple channels — including email, WhatsApp, SMS, and push notifications — based on the specific use case and customer journey context.
- Build, maintain, and enrich our Customer Data Model to enable contextual, personalized, 1:1 communication at scale.
- Integrate, maintain, and continuously improve our Translation Management System to support high-quality multilingual communication.
- Drive the internationalization of our platform as we expand into new markets and locales.
- Develop and execute a clear strategy for your product area, define measurable goals, and take ownership of results.
- Drive long-term (12+ month) customer impact by identifying high-leverage, non-incremental opportunities.
- Connect your product strategy to the company mission, translate it into actionable steps, and keep stakeholders engaged and informed.
- Build alignment across cross-functional teams and external partners.
- Use customer insights, market trends, and business data to guide decisions. Prioritize initiatives, refine the roadmap as new information emerges, and ensure the highest-impact work is delivered first.
- Build trust with internal and external stakeholders by setting clear expectations and aligning them to your roadmap.
- Facilitate cross-functional collaboration and secure organization-wide buy-in.
- Design and run experiments, A/B tests, and analyses to validate hypotheses and guide investment decisions. Use experimentation to drive learning and shape future product direction.
- Advocate for customer needs at all levels, ensuring user perspectives shape strategic decisions.
- Communicate openly with teams and leadership, mentor others, and foster a culture of continuous improvement.
Requirements / Qualifications
- 5+ years of professional experience in product management.
- Demonstrated ownership over multiple product areas in a previous role, including responsibilities for strategy, KPI setup, goal-setting, and execution of the roadmap
- Ability to build alignment with a cross-functional mission team in a collaborative way that is aligned with our Guiding Principles
- Strong data analytics skills with the ability to derive insights from large data sets
- Demonstrated passion for driving customer and business impact
- Excellent written and verbal communication skills in English
Preferred Qualifications
- Experience working in a marketplace or the travel industry is a plus, but not required
- An engineering or analytics background is a plus, but not required
Location
Zurich, Switzerland, Remote: False
Salary & Benefits
- Annual personal growth budget and mentorship programs for continuous learning and development
- Work from anywhere in the world for 40 days per year
- Flexible working arrangements to support work-life balance
- Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
- Monthly transportation and fitness budget
- Discounts for you, your friends, and family on GetYourGuide activities
- Language reimbursement program
- Health and wellness benefits
- And more…
Application Process
Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at [email protected].
Equal Opportunity Statement
We’re an equal opportunities employer Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.
