Program Manager - Engineering Delivery Excellence (f/m/d)* (Remote)

Program Manager - Engineering Delivery Excellence (f/m/d)*

Company Overview

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Job Summary

Join us in reimagining customer experience with Agentic AI. As a Program Manager – Engineering Delivery Excellence (f/m/d), you’ll be the driving force behind predictable, high-quality delivery across Parloa’s fast-scaling engineering organization. You’ll help shape how we plan, execute, and scale delivery at the intersection of strategy and execution — enabling our teams to move fast while maintaining excellence.

Key Responsibilities

• Drive Quarterly & Capacity Planning Partner with Engineering Managers and Product to lead structured, data-informed quarterly planning.
• Align capacity with roadmap commitments, surfacing risks and trade-offs early.
• Build forecasting and throughput mechanisms for greater predictability.
• Champion Delivery Discipline Inspect and improve agile ceremonies across teams, ensuring consistency and focus.
• Raise planning quality by enforcing clear goals, acceptance criteria, and dependency management.
• Track sprint execution and proactively identify blockers or delivery risks.
• Build Operational Excellence Establish scalable delivery practices, governance, and metrics.
• Create visibility into delivery health through dashboards and reporting.
• Foster a culture of continuous improvement across engineering and product.
• Enhance Cross-Functional Collaboration Connect engineering groups (CXA, Product Platform, Technology Platform) to manage dependencies.
• Partner with leaders to uphold shared delivery accountability.
• Translate strategy into execution, ensuring roadmap goals become shipped value.

Requirements / Qualifications

• 5–8+ years of experience as a Program Manager or similar role in high-growth software organizations.
• Strong grasp of Agile at Scale (Scrum, Kanban, hybrid) with the pragmatism to adapt processes to business needs.
• Skilled in capacity planning, forecasting, and risk management across multiple teams.
• Proven ability to influence without authority, collaborating closely with Product and Engineering leaders.
• Passion for operational excellence—you improve how teams deliver without adding bureaucracy.
• Alignment with Parloa’s culture: ownership, bias for action, fearless iteration, and uncompromising quality.

Location

Berlin, Germany, Remote: True

Employment Type

Full Time

Salary & Benefits

Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunchesCompetitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities.

Application Process

Recruiter video call → Meet your manager → Technical Peer Interview → Writing Assignment + Case Interview → Bar Raiser Interview

Equal Opportunity Statement

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.