Job description
Product Manager (Technical)
Company Overview
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
Job Summary
As a Technical Product Manager at Cognigy (part of NICE), you will own the product strategy and execution for capabilities at the heart of our agentic AI platform. You will work on a mix of AI tooling — internal platforms and infrastructure that power AI across every Cognigy product — and customer-facing capabilities that bring our agentic platform to enterprise customers.
Key Responsibilities
- Own the roadmap and delivery of an AI-driven product area at Cognigy.
- Manage a mix of internal platform capabilities and customer-facing surfaces, such as AI infrastructure (LLM Gateway, embeddings, model support layer) or customer-facing AI experiences.
- Track new model and ecosystem developments, assess their fit for Cognigy's use cases, and define adoption strategies.
- Partner with a technical engineering team to navigate architectural trade-offs across performance, cost, scalability, and reliability.
- Prototype ideas using modern AI tooling to accelerate discovery and alignment.
- Balance stable, foundational capabilities with an evolving scope.
Requirements / Qualifications
- Technical product manager with strong technical fluency and deep curiosity about the agentic AI and LLM space.
- Ability to hold your own in architecture discussions regarding inference, routing, embeddings, retrieval, evaluation, and agentic systems.
- Hands-on experience prototyping with modern AI tooling.
- Ability to navigate ambiguity, structure complex problems, and move from concept to execution.
- Experience leading cross-functional initiatives with international, distributed teams.
- Ownership mindset with a focus on driving work to completion.
Preferred Qualifications
- Experience with AI-enabled products, conversational AI platforms, AI infrastructure, or adjacent technical products.
- Experience designing and shipping customer-facing AI interfaces (chat, copilots, in-product assistants).
- Familiarity with enterprise product requirements, including scalability, security, and adoption considerations.
Location
Berlin, Germany
Employment Type
Full Time
Equal Opportunity Statement
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
