Job description
Operations Associate - Customer Resolution
Company Overview
Trade Republic is the largest savings platform in Europe, enabling millions of people to create wealth. We operate in 18 countries, serving over 10 million customers who have trusted us with over 150B € in assets. We are on a mission to empower everyone to build wealth with easy, safe, and free access to financial systems.
Job Summary
The Customer Resolution team is a highly skilled, central unit within Operations, dedicated to managing and resolving the company's most critical and complex cases. This team serves as the single point of contact for urgent regulator requests and complaints, owning the end-to-end process from intake to final reply. You will help build scalable, automated processes that meet the requirements of regulators like BaFin across all international markets.
Key Responsibilities
- Manage and resolve high-priority regulator requests and complaints within deadlines.
- Pro-actively chase other teams within Operations in order to resolve complex customer issues that require cross-functional collaboration.
- Identify problems and implement long-term solutions for frequently occurring issues.
- Provide hands-on support in defining detailed functional requirements for new processes and implementing enhancements on existing processes.
- Monitor performance dashboards to identify trends and write SQL queries for deep-dive analysis.
Requirements / Qualifications
- Bachelor's degree or higher in Business, Economics, or a similar field.
- Strong analytical skills, data-driven mindset, detail orientation, and solid organizational and interpersonal skills.
- Strong drive to pursue initiatives on their own accord and takes ownership of deliverables.
- A team player who aligns with colleagues and collaborates on impactful outcomes.
- Fluent with English, both verbal and written communication.
- High degree of proficiency in one or more of the following languages: Italian, Spanish, German.
Preferred Qualifications
- Prior experience in a fintech, bank, investment, or brokerage firm.
- Understanding of SQL and expertise with N8N is a bonus.
Location
Berlin, Germany
Employment Type
Full Time
Equal Opportunity Statement
We believe it’s our team’s varied identities and backgrounds that make us sharper and stronger. We’re committed to creating an environment where everyone feels respected and has equal opportunity to thrive in their careers.
