Job description
Operations&Support Specialist
Company Overview
We’re building LotusChess – a modern chess app that blends smart, playful learning with deep understanding. Instead of memorizing lines, LotusChess helps players of all levels truly grasp openings and approach the board with confidence through personalized preparation. Built for ambitious club players and used by grandmasters – we aim to redefine how chess is trained.
LotusChess is a smarter way to master chess openings. We combine cutting-edge AI with gamified, bite-sized learning — helping players of all levels train more effectively, play more confidently, and win more games. With LotusChess, you don’t just memorize lines — you understand them. The app adapts to your style, tracks your progress, and helps you crush opponents with personalized prep. 💡 Built for ambitious club players, loved by grandmasters. ♟️ Your openings. Your style. Your edge. Join the chess revolution — one opening at a time.
Job Summary
📣 We’re hiring: Operations & Support Specialist
Key Responsibilities
- Work with financial and operational sheets (Google Sheets/Excel)
- Support simple reporting and analysis tasks
- Assist with small projects across product, community, or marketing
- Handle general organizational tasks that keep everything running smoothly
- Answer customer emails (English very important, German also helpful)
- Sort and forward user feedback
- Help build a friendly and active community
- Improve our support processes and templates
Requirements / Qualifications
- Strong English skills;
- Basic understanding of spreadsheets and willingness to learn more
- Open, friendly, and clear communication
- Reliable, structured working style
- Interest in chess — you don’t need to be a pro, just enjoy the topic
- Authorized to work in Ja
- Working in an onsite setting
Location
Berlin, Savignyplatz, Remote: False
Employment Type
Flexible
Salary & Benefits
- Entry into a small, motivated tech team
- Salary from €36,000 gross/year, higher depending on experience
- Revenue-sharing as part of our compensation model
- Flexible working hours + remote days possible
- Lots of room to grow: more responsibility in Operations, Support, Product, or Finance — and the chance to grow with us
- Direct impact on a product that’s growing every day
- A team that loves chess but doesn’t take everything too seriously
Application Process
Just send us:
- A short CV
- A few lines on why you’re excited about the role
- Your start date
