Lead Product Manager - GFS
Company Overview
As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.
Job Description
We are on the lookout for a Lead Product Manager – GFS to join our Global Food Service vertical on our journey to always deliver amazing experiences. GFS is Delivery Hero’s physical infrastructure arm that builds cloud kitchens to facilitate the geographic expansion of restaurants.This is a unique "Physical-meets-Digital" role. You aren't just building software; you are building the operating system for physical cloud kitchens where efficiency is measured in seconds and orders.
As our Lead Product manager , you will own the product strategy and roadmap of our GFS CRM and Cloud Kitchen Operations product. In this role you will manage a small yet highly engaged team of 3 ( Junior PM , 2 Product designer) and will work closely with engineering, data, commercial and regional teams. You will revolutionize the sales process by building an intelligent lead generation using AI/ML. Also you will build outcome driven features to optimize kitchen operations like reducing Rider wait time and prep time.
Key Responsibilities
- Lead the vision, strategy, and execution of the roadmap for Delivery Hero’s cloud kitchens products that drive growth and profitability across the vertical.
- Translate insights into action: Analyze complex user behavioral data (drop-off funnels, feature adoption, cohort retention) and directly translate those findings into prioritized roadmap initiatives.
- Evangelize a data culture: Partner with Data Analytics to establish weekly rhythms that make product usage data easily accessible and actionable for engineering, design, and business stakeholders.
- Empower squads with context: Translate requirements into compelling narratives and clear "Whys," ensuring engineers and designers understand the real-world user pain points they are solving before writing a single line of code.
- A track record of outcomes, not just features shipped: Focus on measurable impact you had on user behavior and business metrics (e.g., prep time, lead quality, Average waiting time for riders, Average daily orders per kitchen).
- Comfort with high autonomy & ambiguity :GFS is Delivery Hero’s innovation hub optimizing cloud kitchen operations. You should be energized by a fast-paced, highly experimental environment.You are comfortable working with incomplete data, shifting market dynamics, and open-ended problems, translating them into clear, actionable steps for your squad.
Requirements / Qualifications
- Proven track record of leading product strategy and execution at scale, ideally in complex ecosystems, with 7+ years of product management experience. Senior stakeholder management experience is a plus.
- You have exceptional product craft -a proven track record of bringing structure, pace, and sharp judgment to ambiguous problem spaces.
- You are highly skilled in user discovery, data-driven prioritization, metrics-definition, and collaborating with engineering/design to ship high-quality experiences.
- Strong strategic thinking with the ability to define and drive vision across complex stakeholder landscapes.
- Excellent collaboration and communication skills, with the ability to influence across regions and cross functional teams.
Preferred Qualifications
- Experience in BigQuery, SQL,Hotjar, Looker is a plus.
- People management/ Leading a team experience is a plus.
Salary & Benefits
- Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
- We offer 27 days holiday with an extra day on 2nd and 3rd year of service
- We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
- Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym.
- Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
- All the yum: Digital Meal Vouchers and Food Vouchers.
Equal Opportunity Statement
We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.
We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].
Severely disabled applicants with equal qualifications will be given preferential consideration.
You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
