Junior Workforce Support Specialist (m/f/d) (Berlin, Germany)

Junior Workforce Support Specialist (m/f/d)

Company Overview

Launched in 2021 with a simple yet bold mission, Flink set out to give people back their most valuable resource: time. We didn't just join the quick commerce race, we defined its potential. By enabling customers to order from a curated selection of over 3,000 groceries and household essentials through our user-centric app, we deliver what people need in minutes. We have fundamentally shifted the retail landscape across Germany and the Netherlands, while embedding sustainability into our core through an all-electric delivery fleet, recyclable packaging, and a focus on reducing food waste.

Today, Flink has evolved from a disruptive startup into a resilient and sustainable powerhouse. In an industry defined by rapid change, we’ve mastered the balance of hyper-efficiency and massive scale. With a network of around 160 hubs, we now bring the Flink experience to more than 22 million people, making us an integral part of the urban infrastructure. This impact is driven by a dedicated team of more limitless colleagues, including a fully employed rider fleet that serves as the backbone of our operations. By generating over €550m in revenue in 2025, we have proven that our model is not only desirable but financially formidable.

Having built a proven foundation, we are now shifting from establishing our presence to accelerating our impact. Backed by prestigious partners like Prosus, Mubadala, Bond, DoorDash, Btomorrow Ventures and REWE, and fueled by fresh investment, we are entering our next major growth phase. We are thinking bigger, expanding our footprint, and refining every link in our value chain.

Our culture is defined by a shared bias for action and the commitment to being 1% better every day. We take ownership, stay close to the frontline, and support one another to ensure we never let another Flinker fail. We celebrate diversity and believe that our multicultural team is our greatest competitive advantage.

Are you ready to shape the future of quick commerce with us?

Job Summary

Providing fast, reliable and quality service to our riders by answering their questions about our back office process such as contracts, shifts, or paychecks

Key Responsibilities

• Being the voice of the drivers, ensuring that you share their day-to-day work experiences with other departments in our company and drive process improvements
• Leading and participating in projects aimed at improving the way the people services team works

Requirements / Qualifications

• Ideally, you have had some experience in customer service and/or other customer-facing jobs
• You've worked in a delivery job before or have a good understanding of what it takes to be a courier driver
• You have experience with ticketing tools such as Zendesk or Intercom
• You have excellent written and verbal communication skills
• You are organized, detail-oriented and not afraid to take on new tasks
• You are fluent in English (German is a big plus!)

Location

Berlin, Germany, Remote: False

Employment Type

Full Time

Salary & Benefits

• A €1000 annual L&D budget as well as individual coaching options to ensure you have plenty of opportunities to learn, grow and achieve your goals
• 26 days of vacation, +1 day every year up to a maximum of 30 days
• A mobility budget of 30 EUR per month with NAVIT, which you can use individually for Uber, BVG and many other providers
• A cool discount on your Urban Sports Club membership
• Attractive company pension options
• Unlimited access to an e-learning and development platform, MyAcademy, including online German courses
• Online discounts with Corporate Benefits and Future Bens
• A cool discount off your personal Flink orders; be the first to test out new products!
• A modern and dog-friendly office in the heart of Berlin - lots of delicious lunch spots available within short walking distance

Equal Opportunity Statement

It is our commitment that every applicant will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion.