Job description
Junior Payments Operations Manager (all genders)
Company Overview
BESTSECRET is the leading European online destination for premium and luxury off-price fashion. The Group offers its members in 27 countries across Europe a superior brand portfolio complemented by a high-end shopping experience. At the same time, BESTSECRET enables its brand partners to clear overstock at scale with minimum visibility and maximum brand equity protection. The unique business model is based on its closed character with an invitation-only customer membership, longstanding brand partner and customer relationships, combined with a tech-focused mindset. BESTSECRET has a strong track record of profitable growth over many years. It generated preliminary revenues of approx. EUR 1,415 million in 2024 and employs around 2,300 people from over 90 nations. The Group draws on a heritage of 100 years in the textile and fashion industry and today is owned by Permira Funds and the founding families Schustermann and Borenstein.
Key Responsibilities
- Navigate multiple systems and utilize multiple tools in order to prevent fraud across the entire Payments Partners’ Portfolio
- Daily review of customer transactions to detect/prevent fraud and other violations to mitigate and/or recover losses with relevant comprehensive documenting
- Handle and resolve dispute cases involving our supported payment methods, including PayPal, Klarna, Riverty and credit/debit card transactions
- Collaborate with other colleagues and business partners to improve and automate (where possible) our fraud prevention mechanisms, processes and tools by contributing ideas based on evolving fraud patterns and insights gained through your experience
- Support Junior Operations Payments Manager in analysis and adaptation of Fraud rules and procedures to maximize fraud detection success and to avoid false positives
- Learn and maintain strong domain knowledge of the world of fraud including prevention techniques and technologies
- Update documentation and processes of the area
- Serve as the primary point of contact for Customer Service and Tech team, providing support on operational matters (e.g. capture or refund processing issues)
- Monitor and manage access to payment portals and user permissions
- Other Ad-hoc Fraud related activities in collaboration with Junior Operations Payments Manager
Requirements / Qualifications
- Experience in online fraud prevention and handling
- Ability to balance fraud prevention alongside a positive customer experience
- Experience with ticketing systems (Salesforce, JIRA)
- Responsible, organized, dynamic and detail-oriented person
- Self-driven and self-motivated team player
- Capable of working efficiently in a high-volume work environment
Location
Berlin, Germany, Milan, Italy, Munich, Germany, Remote: false
Employment Type
Part Time
Equal Opportunity Statement
At BESTSECRET, diversity isn't just a trend – it's our professional philosophy. We are dedicated to cultivating an inclusive workplace where everyone's unique talents and backgrounds are celebrated. Applicants from all backgrounds, experiences and perspectives are welcome to join us in our mission towards a more vibrant and inclusive future.
