Job description
Junior Customer Success Manager (m/f/d)
Company Overview
At countX, we believe that taxes shouldn’t slow down growth. That’s why we automate processes so entrepreneurs can focus on what really matters – their business.Behind countX is a dedicated team of experts with personality, passion, and a shared goal: to make taxes across Europe simpler, more transparent, and more efficient.What unites us is not only our expertise, but also our conviction that collaboration at eye level and modern technologies make the difference. We create solutions that give our customers freedom – and give us the space to grow together.
Job Summary
Be the first point of contact for our clients and support them in using our VAT solutions
Key Responsibilities
- Be the first point of contact for our clients and support them in using our VAT solutions
- Help onboard new customers and ensure they understand our processes
- Support with account management, issue resolution, and customer queries
- Collaborate closely with Operations and Product teams to ensure smooth client experience
- Identify opportunities to improve client satisfaction and retention
Requirements / Qualifications
- First experience in customer success, account management, or client-facing roles is a plus
- Strong communication skills in German & English (other languages are a plus, but not required)
- Interest in e-commerce, SaaS, or tax technology
- Structured way of working and a proactive problem-solving attitude
- Team player with motivation to grow in a scale-up environment
Location
Berlin, Remote: True
Employment Type
Full Time or Part-time
Salary & Benefits
- An international, supportive team with flat hierarchies
- Hybrid working model (office in Berlin + flexibility to work remotely)
- Responsibility from day one and space to grow with us
- Regular team events and a collaborative company culture
Application Process
We appreciate your interest in Demo GmbH. Please fill in the following short form. Should you have any difficulties in uploading your files, please contact us by mail at [email protected].
