Job description
Implementation Lead
Company Overview
Join Voyfai, a fast-growing Series A startup shaping the future of logistics and technology across Europe. Headquartered in Berlin, we operate at the center of a broader group of companies active across several European markets. This is a unique opportunity to take ownership from day one, drive meaningful impact and grow within a dynamic, fast-paced environment.
Job Summary
You lead product implementation at our acquired freight forwarders across Europe and Asia. Most weeks you are onsite next to operators across our European portfolio, finding why our tools (Compass, Customs, Hub) get dropped, and removing the reason in the product or in the process.
Key Responsibilities
- Sit with operators onsite every week, find the moments where Voyfai gets in the way, and fix it onsite.
- Scope bigger work for engineering when it cannot be fixed onsite.
- Drive the design of new MVPs with portfolio companies and engineering.
- Lead integrations with each new acquisition's existing systems.
- Build operator trust in our AI features.
- Push usage by identifying lack of adoption and resolving root causes.
Requirements / Qualifications
- 5+ years of experience either inside freight forwarding operations (forwarder, customs broker, or operations lead), or in a customer-facing role at a logistics SaaS or digital freight company.
- A track record of taking implementations from kickoff to live.
- The instinct and patience to push back on operators when their request is wrong for the product.
- Comfort using ChatGPT, Claude, or similar in your daily work.
- Fluency in English.
- Willingness to travel weekly across Europe (occasional longer trips to Asia).
Preferred Qualifications
- Shipped tools to non-technical users in operational environments where adoption was the hard part.
- Direct experience with customs declarations, HS classification, TMS systems, or Outlook-heavy operational workflows.
- Time inside a company during the messy first months after an acquisition.
- Built or set up something using an LLM that real users depend on.
Location
Berlin, Germany (Hybrid)
Employment Type
Full Time
Salary & Benefits
- Competitive salary and equity options
- Dynamic, fast-paced work environment
- Flexible working arrangements (Hybrid)
- 30 days of PTO
- Regular team events and offsites
- Monthly mobility budget via Navit
