Engineering Manager - Product Platform (f/m/d)* (Remote)

Engineering Manager - Product Platform (f/m/d)*

Company Overview

Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 400+ people in Berlin, Munich, and New York.

Job Summary

Building a Product Platform is a transformative opportunity to revolutionize how Parloa innovates and scales. Serving as the backbone of technology, procedures, and modular components, it enables the seamless creation of interconnected products while unlocking faster time-to-market, reduced costs, enhanced scalability, and effortless integration into diverse ecosystems. Our Product Platform is flexible and innovative, empowering teams to develop new solutions with reusable components and fostering collaboration through APIs, SDKs, and third-party integrations. As an engineering manager, you’ll lead a team of software engineers in this dynamic space, building a scalable ecosystem that meets today’s needs and anticipates tomorrow’s challenges.

Key Responsibilities

• Bridge product needs with platform capabilities, facilitating the development and widespread use of platform solutions.
• Build a high-performing team. Lead engineers, fostering their professional growth, conducting performance evaluations, and assisting them with career planning. Furthermore, be instrumental in sourcing and recruiting exceptional talent to join your team.
• Drive the implementation of best-in-class engineering standards and leverage your deep expertise in Platform requirements and proven engineering practices.
• Influence the Platform strategy to ensure long-term success and product dependability

Requirements / Qualifications

• 4+ years of experience as an engineering and people manager
• Experience in developer platforms and shared services (e.g., IAM, audit logging, and similar), distributed systems, cloud infrastructure, APIs, or ML platforms.
• Willingness to work in a fast-paced environment
• Strong interpersonal skills and excellent spoken and written communication skills in English
• Experience with sustaining strong relationships with cross-functional stakeholders, including executives
• Strong customer orientation - experience with building customer-facing products
• Track record of leading teams to build highly scalable and compliant platform solutions with a focus on software quality and observability

Location

Berlin, Germany, Remote: Off

Employment Type

Full Time

Salary & Benefits

Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunchesCompetitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.

Application Process

Your recruiting process at Parloa:Recruiter video call → Meet your manager → Technical / Expert interviews → Meet CTO

Equal Opportunity Statement

* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.