Engineering Manager-Payments
Company Overview
Ready to lead, disrupt and reinvent the sleep industry? We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.
At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen!
Job Summary
We are seeking a talented and experienced Engineering Manager to lead the Payments team, which plays a crucial role in ensuring a seamless, secure, and high-performing checkout experience for our customers. In this role, you will be responsible for overseeing the entire software development lifecycle, from ideation to deployment. You will work closely with Product Managers and cross-functional teams to deliver high-quality products that meet the end user’s needs.
Key Responsibilities
- You will lead an empowered team to design, build, and scale Emma’s technology platform, helping us become a global leader in sleep comfort products. Your work will directly impact our customers’ experiences and the quality of our offerings.
- You will own the team’s delivery, driving predictable progress through proactive risk identification and mitigation, while ensuring clear, timely communication with stakeholders at every stage.
- You will drive the technical roadmap for the payments domain, ensuring scalable, reliable, and future-proof architectures for checkout and payment services.
- You will own key payment-related metrics, such as payment success rate, failure rate, authorization decline rate, chargeback rate.
- You will ensure system reliability and incident management, proactively identifying, coordinating incidents and mitigating risks to minimize transaction failures and downtime.
- You will work closely with senior and staff engineers to ensure the technical excellence of the architecture and software by actively participating in writing and reviewing design docs, pair programming, and code reviews.
- You will coach, mentor, and support your team members in achieving their full potential, fostering a high-performance culture through clear roles, career pathing, and regular development feedback.
Requirements / Qualifications
- Deep expertise in payments, e-commerce, or fintech domains, with experience in checkout and payment gateways.
- Strong understanding of payment processing flows, authorization, capture, refunds, and reconciliation processes.
- Technical leadership experience with a modern tech stack, ideally including AWS, JavaScript/TypeScript, Golang, or other backend technologies.
- You excel at people management, promoting inclusivity and psychological safety, with a proven ability to lead and develop teams.
- You have a bachelor's degree in computer science, computer or electrical engineering, business informatics or equivalency in relevant work experience.
- You are highly proactive, resourceful, and have a strong sense of ownership, with the ability to solve complex business problems through technology.
- You have strong analytical skills, business acumen, and are an open-minded and creative team player that challenges directly while caring deeply.
Location
Frankfurt, Hesse, Germany, Remote: true
Employment Type
Full Time
Salary & Benefits
- Maturing Scale-Up: We’re part of the 13–20% of start-ups that transition to scale-up. This is a rare stage where we refine systems without losing agility. It’s where start-up energy meets scalable impact - and where people can build the next version of Emma.
- Empowerment to Impact: Every Emmie owns part of our success with accountability. It’s about seeing it, owning it, doing it – something that is valued and measured in development.
- Growth & Learning Journey: We live by the 70/20/10 model – with 70% on the job, 20% from others, 10% structured training. We invest in your growth with trainings and coaching to get you to the top of your game.
- Emma-zing Community: We hire selectively which means working with smart, collaborative people who care deeply. It’s a community built by Emmies for Emmies.
- Next Level Global: With 60+ nationalities across 4 offices, global collaboration is part of our values. You’ll work across cultures, perspectives, and time zones.
- Flexibility: Our Technology team's remote work policy allows for great flexibility. (Please note that the role requires being based in Portugal or Germany).
Equal Opportunity Statement
We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.
