Engineering Manager - Developer Experience (f/m/d)* (Berlin, Germany)

Engineering Manager - Developer Experience (f/m/d)*

Company Overview

Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. We amplify the customer service experience with our AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.

Job Summary

As an Engineering Manager for Developer Experience (f/m/d) at Parloa, you will nurture and support a collaborative team dedicated to enhancing engineering productivity, quality, satisfaction, and system reliability. Your mission is to create a supportive and exceptional developer experience that empowers our engineering community to build, test, and deploy high-quality software together while ensuring the reliability and performance of our products. Through thoughtful tooling, automation, streamlined workflows, and SRE practices, you'll support engineers and foster an environment where everyone can create value while maintaining world-class system reliability.

Key Responsibilities

• Build and nurture a supportive team that harmonizes developer experience with site reliability engineering
• Collaborate with stakeholders to create thoughtful roadmaps integrating developer tooling, automation, and SRE practices
• Work together to establish productivity and reliability metrics (SLIs, SLOs, error budgets) while supporting CI/CD excellence through GitHub Actions and ArgoCD
• Partner with engineers and engineering leaders to understand developer needs and create supportive solutions using our toolchain (Terraform, Kubernetes, Docker)
• Foster a culture of shared excellence through collaborative practices, trust-based postmortems, and warm onboarding experiences
• Support the evolution of our observability practices using Datadog and help teams leverage AI tools thoughtfully
• Connect with security and platform teams to ensure our tools and practices support both velocity and reliability

Requirements / Qualifications

• Experience supporting teams in developer experience, platform engineering, or site reliability
• Well-rounded technical background with understanding of our core technologies: CI/CD (GitHub Actions, ArgoCD), containerization (Docker, Kubernetes), and observability (Datadog)
• Appreciation for SRE practices: SLI/SLOs, error budgets, incident management, and thoughtful testing approaches
• Familiarity with Infrastructure as Code (Terraform), API gateways, and building self-service platforms that empower teams
• Understanding of modern authentication systems and their integration into developer workflows
• Experience with Azure cloud platform and supporting teams through cloud transformations
• Warm communication skills and deep empathy for developer needs and experiences
• Commitment to building inclusive, supportive teams that nurture diverse talent and foster psychological safety
• Thoughtful, collaborative approach to balancing developer productivity with system reliability
• Appreciation for AI-assisted development tools and helping teams adopt them thoughtfully

Preferred Qualifications

• Experience with multi-cloud environments and distributed systems is valued

Location

Berlin, Germany, Remote: False

Employment Type

Full Time

Salary & Benefits

Competitive compensation and equity package. Flexible working hours, 28 vacation days and workation opportunities. Access to a training and development budget for continuous professional growth. Regular team events, game nights, and other social activities. Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches.

Application Process

Recruiter video call → Meet your manager → Technical Interview + Technical Leadership Interview → Bar Raiser Interviews. Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.

Equal Opportunity Statement

We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.