Engineering Manager - Claims (m/f/d) (Berlin, Germany)

Engineering Manager - Claims (m/f/d)

Company Overview

At getolo, we don't just offer insurance, we create tailored solutions for individual customer needs.

Founded in 2015, the Insurtech develops and operates holistic insurance solutions that are affordable, understandable, and accessible to everyone. In doing so, we support our customers with prevention, the best customer support and relieve them of the worries about spontaneously arising costs or painful treatments for themselves or their pets. The dentolo, petolo and vitolo solutions offer everything from basic to full protection, so that our customers and their loved ones are covered in case of emergency and can enjoy a more carefree life. Thanks to in-depth discussions with customers, teams and market specialists, we are able to expand and improve our expertise in the field of dental & pet health on a daily basis to provide an all-round service to our customers. The culture of getolo is based on a shared vision, the joy of dynamic processes and courageous actions, whereby team spirit and the wishes of our customers always come first. #fast #brave #accountable #caring

Founded in 2015, getolo GmbH is an innovative and award-winning InsurTech company that offers comprehensive supplementary insurance plans in the areas of dental, pet health and liability, as well as health add-on coverage. Under the brands dentolo, petolo, and vitolo, we serve over 200,000 customers in Germany and France, providing digital and hassle-free protection that seamlessly integrates into their daily lives. We believe that prevention is always better than cure—which is why we focus on preventive care, customer-centric service, and financial security to protect our customers and their loved ones from unexpected costs. Thanks to the close collaboration of our team of market specialists and insurance experts, we continuously monitor industry developments to offer practical solutions for current challenges. getolo's company culture is built on collaboration, caring, speed and being brave —always with a strong focus on the needs of our customers. With a team of around 200 employees, getolo is led by Daniel Gadea (CEO) and Laura Wulff (CGO). getolo is a partner of DA Direkt and part of the Zurich Group Germany.

Job Summary

This role is about product, people and process. Our team is growing, and we’re looking for a versatile Engineering Manager – Claims (m/f/d) to lead and empower our cross-functional Claims Squad. As an InsurTech provider, the claims settlement process sits at the heart of our customer experience. This role is strategically critical: you will help build the technical foundation that makes claims processing fast, transparent, and delightful for customers and internal stakeholders alike. You will guide engineering efforts across frontend, backend, automation, and AI tooling, ensuring that our technical architecture scales and supports the broader product and operations vision. Success in this role requires a strong blend of technical, people, and stakeholder skills. You can define and communicate the bigger picture across a diverse tech stack, strike the right balance between giving direction and fostering growth within your team, and stay close to the business domain by collaborating deeply with stakeholders. The best candidates naturally drive technology and teams with a product mindset.

Key Responsibilities

• Oversee and evolve the technical architecture for claims automation and adjacent domains.
• Ensure long-term architectural alignment with product and business direction.
• Build scalable automation capabilities by leveraging classic software engineering, low-code approaches, and AI.
• Empower your own and adjacent teams to deliver a stellar customer experience.
• Foster data-driven decision-making within your core team of 5 and across the business domain.
• Nurture deep domain expertise within your team and promote a shared, ubiquitous language.
• Establish a mindset of ownership and excellence across all aspects of your team’s work.
• Collaborate effectively with stakeholders across product, operations, platform, and data.
• Align technical goals with product and business stakeholders, and support your team in delivering successfully on cross-cutting initiatives.

Requirements / Qualifications

You care deeply about product, people, and process, and bring a natural drive for excellence to all three. You lead with empathy, providing the right balance of guidance and autonomy to help your teammates grow while delivering remarkable customer experience. You know that achievement follows passion and can consistently instill a positive, motivated mindset in your team. You optimize for flow and help your team build continuous improvement into their everyday work. You’re drawn to complex domains and love working with teams that turn intricate logic into clear, understandable code. You understand that legacy code powers the current business, yet limits future potential, and you can define a path forward that enables new opportunities. You are technically versatile and comfortable using a wide range of tools to realize your technical vision.

• 5+ years of experience as an individual contributor in software engineering with hands-on exposure to backend and cloud technologies.
• 3+ years of experience in a technical leadership role.
• Experience forming and guiding high-performing cross-functional product teams.
• Strong analytical and architectural skills, especially in software design, distributed systems, and cloud computing.
• Hands-on experience with multiple programming languages, ideally covering multiple OOP and FP paradigms.
• Experience owning production systems and establishing a strong “you build it, you run it” mindset within your team.
• Experience transforming technical foundations in a dynamic scale-up environment.
• Demonstrated ability to build strong relationships with senior stakeholders, both internal and external.
• Experience working in industries with complex domains and processes, such as FinTech, InsurTech, or Health.
• Excellent verbal and written communication skills.

Preferred Qualifications

• Experience building AI / ML powered applications.
• Experience in process automation architecture.

Location

Berlin, Germany, Remote: False

Salary & Benefits

• Attractive fixed salary
• Start with 28 vacation days, with an increase every two years (capped at 30 days).
• Holidays on December 24th and 31st.
• 2 community days to support a charity organisation of your choice.
• Choose between a free Swapfiets bike, a BVG ticket (“Umweltticket”) or a “Deutschlandticket” subsidized by us
• Work hybrid - from your home office or in our office in Berlin-Mitte
• Work abroad in the EU for up to 60 days
• Benefit from free coaching sessions with nilo.health, our mental health tool
• Test our products yourself! Choose between dentolo, petolo or vitolo
• Training budget starting from 750 € per year
• Regular (360 degree) feedback
• Our values are not buzzwords, but actions that are a part of our individual and collective DNA: #fast: We simplify, move with urgency, and focus on outcomes. #brave: We take bold decisions, challenge the status quo, and act with conviction. #accountable: We deliver end-to-end, reduce dependencies, and own our decisions. #caring: We treat each other with respect, build trust, and create an environment where everyone can thrive.
• Legendary summer and winter parties
• Regular team events
• Many discounts on the corporate Benefits Platform
• Pet friendly office

Application Process

Sounds like the perfect job for you? We look forward to receiving your application and getting to know you!

Equal Opportunity Statement

getolo is an equal opportunity and diversity employer. We strive to create a friendly, safe, and welcoming environment for all our team members, regardless of ethnicity, gender, gender identity and expression, sexual orientation, limitations and talents of any kind, physical appearance, social background, marital status, age, or religion (or lack thereof). When you apply, we focus solely on your experience and motivation. You decide what additional information you want to disclose (photo, marital status, religion, gender, nationality, etc.). We value and treat all applications equally.