Job description
Engineering Manager - Assistance
Company Overview
N26 has reimagined banking for today's digital world. Technology and design empower everything we do and it's how we are building the global banking platform the world loves to use. We've eliminated physical branches, paperwork, and hidden fees for an elegant digital experience and supreme savings. We are headquartered in Berlin with offices in multiple cities across Europe, including Vienna and Barcelona, and a 1,500-strong team of more than 80 nationalities.
Job Summary
We are seeking an Engineering Manager to join our Assistance segment to lead, manage and grow a group of talented engineers, working closely with product managers and various stakeholders from the business, focusing on interesting and exciting topics at N26. Our Assistance segment focuses on providing a world class support experience in the channels customers prefer whilst we grow our customer base. Drive speedy problem resolution in a compliant way through improved tooling and processes for operations staff and thereby reducing costs.
Key Responsibilities
- Support, invest in and develop an incredible team of talented and motivated engineers with clear expectations via practices such as 1:1s, goal setting, and constant feedback.
- Recruit, manage and retain the best talent for the delivery teams.
- Create growth opportunities for team members and address gaps via technical or non-technical skills mentoring and performance management.
- Create a high performing and positive work environment based on transparency, accountability, and trust.
- Collaborate with product managers and operations in project planning, dependency management, risk management and continuous process improvement for an optimal flow of value for customers and the business.
- Connect with management and other teams to unblock dependencies, provide visibility and transparency to team progress on product initiatives.
Requirements / Qualifications
- Experience growing, coaching, mentoring and providing feedback to team members including having had difficult conversations.
- Experience managing and delivering impactful projects.
- Experience working on a rapidly evolving product in an agile environment.
- Strong leadership, planning and communication skills.
- Passionate about people, and improving the environment in which they work.
- Interested in working with a fast-paced and quickly growing company.
- Professional proficiency in written English.
Preferred Qualifications
- Previous experience working in a FinTech company or exposure working in an environment enabling DevOps culture.
- A good understanding of infrastructure, operations and engineering.
Location
Berlin, Berlin, Germany (On-site)
Employment Type
Full Time
Salary & Benefits
- Personal development budget, discounted public transit pass, German language classes, fitness memberships, childcare services, N26 premium bank card, employee loans, and your choice of a Mac or Windows laptop.
- 26 vacation days per year in Austria & Germany (up to 30 days) and 24 vacation days in Spain (up to 28 days).
- Rotating selection of hot and cold drinks and snacks, monthly Friday celebrations and lunch and learn sessions.
- Relocation package with visa support.
Equal Opportunity Statement
We recognize that our strength lies in our people and the varied perspectives they bring to our workforce. We strive to build talented and diverse teams to drive our business success and empower our people to reach their full potential. We genuinely welcome and encourage applications from people of all backgrounds, cultures, genders, sexual orientations, abilities, neurodiversities, and ages.
