EMEA Delivery Excellence planner (Remote)

EMEA Delivery Excellence planner

Company Overview

We exist to create positive change for people and the planet. Join us and make a difference too!

BSI is a business improvement and standards company and for over a century BSI has been recognized for having a positive impact on organizations and society, building trust and enhancing lives. Today BSI partners with more than 77,500 clients in 195 countries and engages with a 15,000 strong global community of experts, industry and consumer groups, organizations and governments.

Utilizing its extensive expertise in key industry sectors - including automotive, aerospace, built environment, food and retail, and healthcare - BSI delivers on its purpose by helping its clients fulfil theirs.

Living by our core values of Client-Centricity, Agility, and Collaboration, BSI provides organizations with the confidence to grow by partnering with them to tackle society’s critical issues – from climate change to building trust in digital transformation and everything in between - to accelerate progress towards a better society and a sustainable world.

At BSI, we exist to have a positive impact. Our people influence international thinking and action on important issues. Their work builds trust in businesses and communities and enhances lives.

Now we’re looking for passionate people to help us take on society’s biggest challenges. You’ll partner with key stakeholders to accelerate progress towards a better society and a sustainable world. Together, we’ll create solutions to global challenges like the climate crisis and how AI will be used.

You’ll do rewarding, purpose-led work that impacts people’s health, safety and wellbeing. Your integrity will earn the trust of our stakeholders as we raise awareness of the difference we make to people around the world. You’ll have the opportunity to work across a wide range of industries across the globe.

Are you looking to grow your career in an organization that supports your development and performance? You can be your best self, do your best work and make a difference here, because life at BSI is#NotYourStandardCareer.

Be part of our future.

Job Summary

To assist in the coordination, administration, and proactive management of training deliveries within the BSl training academy to ensure efficient planning, utilisation, and administration, in line with core KPIs.

Key Responsibilities

• To proactively manage, coordinate and respond to requests from the Sales teams in line with Service Level Agreements, KPIs and monthly delivery targets
• Effective support and implementation of tutor onboarding, development, and tutor I Code and observation plans
• To ensure that an efficient output is achieved through maximum utilisation and seamless coordination of the tutor diary in line with budget, revenue, gross profit targets, and strategy plans
• To undertake the key administrative and systems-based tasks in line with correct operational processes and in coordination with key stakeholders
• To liaise with associate tutors, as appropriate, in line with budget, to support the sales team in maximising client training opportunities
• To support the EMEA CoE Planning Manager with reporting requirements as necessary
• Collaborating with operational training coordinators to support in the proactive planning of non-delivery days (eg, exam marking, distance learning, client calls) to meet KPIs and client requirements
• Utilise Salesforce (or similar CRM systems) to manage delivery requests, track tutor availability, and update training schedules.

Requirements / Qualifications

• Strong English communication skills are essential
• Salesforce knowledge or prior experience is highly valuable

Preferred Qualifications

• Proficiency in any additional European language is preferred.

Location

Primary location: EMEA (Remote)

locations: United Kingdom, Netherlands, Ireland, Poland, South Africa, Italy, France, Spain, Germany

Employment Type

Full time

Equal Opportunity Statement

BSI is an Equal Opportunity Employer dedicated to fostering a diverse and inclusive workplace.