Decision Scientist, Help Experience (Berlin, Germany)

Decision Scientist, Help Experience

Company Overview

Our mission is to make second-hand the first choice, and we're looking for people who want to help us get there. Every day, we work together to help our members buy and sell pre-loved clothing and lifestyle items, giving each piece a second life – or even a third.

The Vinted Group is made up of three business units that support this mission: Vinted Marketplace, Vinted Go, and Vinted Pay.

Job Summary

We are looking for a Decision Scientist to join the Support Agent Tooling team within the Help Experience domain. This is a cross-functional team building and improving the systems, workflows, and analytical foundations that help support agents resolve member issues efficiently while maintaining a high-quality member experience.

Key Responsibilities

• Enable Data-Driven Decisions: Develop and maintain relevant metrics and frameworks to track product performance, and continually explore opportunities within prioritised areas to communicate actionable analytical insights.
• Lead Experimentation: Design, run, and analyse experiments (A/B tests) to validate the value and business impact of product changes and tooling enhancements.
• Partner and Strategise: Collaborate cross-functionally to drive the process of setting team Key Results (KRs) and targets. You will challenge decisions and hypotheses to optimise our impact and maintain a strong member focus.
• Collaborate across teams, proactively aligning when work touches other areas of Help Experience, support operations, or data infrastructure.
• Build maintainable analytical workflows using SQL and Python, following good standards for code quality, reproducibility, documentation, and privacy.

Requirements / Qualifications

• Proven experience in a Decision Science or Data Analytics role
• Good analytical thinking and problem-solving skills, with the ability to balance depth of analysis with business impact
• Strong knowledge of statistical methods, including experience running A/B tests, regression analysis, causal inference, and other inferential techniques.
• Experience with SQL and Python
• Experience with BI tools (e.g., Looker, Tableau, Power BI)
• A proactive individual who thrives in a fast-paced, constantly evolving business environment
• Highly results-oriented and comfortable with iterative processes
• Strong communicator who can convincingly present results to both technical and non-technical audiences
• Fluent in English, both written and spoken

Location

Berlin, Germany

Employment Type

Full-time

Salary & Benefits

• Annual Gross Salary Range: €74.000 — €110.000 EUR
• Share options programme
• 30 days of paid annual leave
• Newest MacBook models
• Mental and emotional health support through the Mindletic app
• Home office support: IT workstation equipment and a personal budget of up to €540 for home workplace furniture
• Daily lunch allowance
• Subsidised gym membership with ClassPass or Urban Sports Club
• Subsidised pension plan
• Hallesche Supplemental health insurance
• Life and disability insurance
• Subsidised Deutschlandticket
• Workation policy: up to 90 days per year (21 outside EU)
• Individual Learning Budget

Equal Opportunity Statement

The Vinted Group is committed to building an inclusive workplace where people from all walks of life feel a sense of belonging. We welcome applications from people of all backgrounds, identities and life experiences. At Vinted, all applicants are treated fairly without regard to their race, age, religion or belief, sex, national origin, citizenship, gender identity, sexual orientation, disability, or any other protected characteristic.