HID0167:Customer Success Manager - UK and Benelux (Dutch Speaking)
Company Overview
At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.
We’re committed to construction - one of the largest industries in the world. Over the past two decades, Trackunit has been pioneering technological progress within construction. Today, we are not only a leading IoT provider but a thought leader, supporting and driving the agenda for an entire industry on a global scale. We believe in taking a people approach in everything we do. Being human-centric is not restricted to our products – it’s a way of life at Trackunit. We’re proud to be a truly global team. Our colleagues get together in hubs spread across the globe, but we embrace the idea of working remotely and in environments that inspire you. Everything we do, we do it to eliminate downtime and build the most useful industry for the world. The question is: Are you in?
Trackunit is the leading operating data platform connecting people, assets, and processes in construction. A global technology company connecting the construction industry - by orchestrating data and infrastructure - to build the most useful industry for the world. We connect construction through one platform to create a living, evolving ecosystem that delivers data and insights to the off-highway sector. With more than 2 million assets connected and more than 2 billion data points collected each day, we use technology to eliminate downtime, improve safety, and help customers improve the bottom line in a sustainable, cost-effective way. Coworkers 400+
Job Summary
Before you start reading the details, here are some highlights that we hope will spark your curiosity:
- Join a truly purpose-focused tech company in the business of driving digital business transformation in the construction industry - one of the biggest (and second least digital) industries in the world.
- Build and expand customer partnerships is at the forefront of this role
- Enjoy high impact, speed, and visibility across Trackunit and select partner organizations - engage with stakeholders and develop partnership engagements at the intersections of new product innovations, strategic advisory, and change management
We are looking for an innovative Customer Success Manager to support our customers in creating value outcomes anchored in Trackunit’s products and services through a program-based and consultative approach.
Key Responsibilities
- Serve as the voice of the customer and advise them throughout the entire lifecycle.
- Ensure that the customer experience runs smoothly by proactively following up on issues, escalations and kept in the loop on upcoming feature releases etc.
- Set-up and host cadence calls with the customer.
- Being the customers designated point of contact.
- Follow up on risks and issues and ensure proper stakeholder communication, internally and externally.
- Prepare and support customer presentations and Executive Business Reviews.
- Analyze data and collect feedback to support continuous improvement across all areas
- Proactively share best practice, facilitate training sessions and workshops.
Requirements / Qualifications
Who are you ideally?
- Experienced in Customer Success and working with customers in a proactive way. Great relationship-building and interpersonal skills with the ability to be thoughtful and attentive.
- Troubleshooting skills, analytical thinking, perseverance, and patience.
- A precise and positive communicator, capable of breaking down complex challenges into simple solutions.
- Delivering quality service on multiple accounts with tight deadlines.
- Curious and works well in an international, global environment where everyone wants to learn and collaborate.
- A self-starter, who works well as a team and takes on all tasks with true commitment.
- Someone looking to grow in their career and build a solid foundational understanding of products, customers and the industry.
- Speaking Dutch and English on a professional level, as you will responsible for our customers in the UK&I and Benelux markets. This is a must have requirement.
Don't meet every single requirement? No worries - this is what we're looking for ideally, but if you're super excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply.
Location
Go-To-Market EMEA · Multiple locations · Hybrid
With locations in the Netherlands, we offer you a flexible setup with the possibility to work from one of our offices or remotely from anywhere in the country. We would expect you to regularly travel to our Rotterdam office. We also expect you to be able to travel to our partners’ offices in the UK&I and Benelux regions when required.
Department Go-To-Market EMEA Locations Benelux, Amsterdam, Benelux, Rotterdam, Germany, Berlin, Germany, Goslar Remote status Hybrid
Employment Type
Full-time
Salary & Benefits
What’s in it for you?
- You will join an EMEA based team of engaged colleagues.
- A place in an agile growth SaaS business, with possibilities to grow internally in the company. We are moving fast, so fasten your seat belt and prepare to be adaptable. Back in 2020 we were 150 employees at Trackunit and we have just passed 400 employees.
- International environment with regular check-ins and social events across teams, departments and borders.
- We take your personal and professional development goals seriously and we support them through training, coaching and mindfulness as well as with an outspoken feedback culture to make you identify your strengths and opportunities. We do this by touching upon your impact on our triple focus: impacting yourself, impacting teams/relations and impacting the organisation/strategy.
- Flexibility and hybrid working is not just a cliché to us or something we state in a job posting. We do offer you a flexible setup and believe that you best can structure how your routines look like. And once you have chosen how you work best, let us know what you need: we got you covered with the IT equipment you need for your work.
Application Process
Our hiring process
- Don't waste your time on writing the perfect cover letter for the job. We want you to create an impact that matters, and that's not in the cover letter.
- Interview with Marc-Jan Backer (Director of Customer Success, DACH & UK/Benelux and leader for this position) and other colleagues, who are relevant for you to meet and who you potentially will work closely with.
- Personality-based interview. You will be asked to fill out an online personality assessment using use Hogan prior to the interview. There are no correct answers - the aim is a dialogue about the results and Trackunit’s culture, so you’ll get to know us better as well.
- Assignment-specific interview. We want you to get an insight into some of the concrete work tasks or challenges related to the role. You will be given a case to prepare prior to the interview, and at the interview, you will present the case to relevant colleagues from across Trackunit, who you’ll also work closely with in the job.
- If needed, throughout the process we will obtain references from former employers and do background checks for level specific, if you have not provided these yourself.
- Offer presentation and walk-through. We’re lucky to have you!
Equal Opportunity Statement
Turning the Tide. At Trackunit, we are committed to creating and contributing to an inclusive workplace. And this commitment starts with our hiring - we do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief, or disability status. We only assess candidates on their qualifications and merit. Learn more about TIDE and other DE&I initiatives here.
