Customer Success Manager (all genders) (Berlin, Germany)

Customer Success Manager (all genders)

Company Overview

We develop ideas and deliver solutions for the eMobility market We are working on the most important growth topics We are an international team of very motivated eMobility enthusiasts

Hubject is the market and innovation leader in the eMobility sector. Together with our team, we develop ideas and deliver solutions for the eMobility market. This will become the most important growth topic worldwide in the coming years. Our vision becomes our mission: We accelerate the EV ecosystem towards a sustainable mobility future. Our Values are: We are CuriousWe are AmbitiousWe are AccountableWe are Inclusive These four core values shape our collective identity and guide us as we navigate challenges, pursue growth, and make a positive impact in our industry and beyond. We are curious. We are ambitious. We are accountable. We are inclusive. At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.

Hubject simplifies the charging of electric vehicles. Through its eRoaming platform, called intercharge, the eMobility specialist connects Charge Point Operators or CPOs and eMobility Service Providers or EMPs, thus providing standardized access to charging infrastructure regardless of any network. With over one Million connected charging points and more than 2250 B2B partners across 63 countries and four continents, Hubject has established the world’s largest cross-provider charging network for electric vehicles by connecting CPO networks. In addition, Hubject is a trusted consulting partner in the eMobility market, advising automotive manufacturers, charging providers and other EV-related businesses looking to launch eMobility services or implement Plug&Charge using ISO 15118. In essence, Hubject promotes eMobility and its advancement worldwide. Founded in 2012, Hubject is a joint venture of the BMW Group, Bosch, EnBW, Enel X, Mercedes-Benz, E.on, Siemens, and the Volkswagen Group. Hubject’s headquarters is located in Berlin, with subsidiaries in Los Angeles and Shanghai.

Job Summary

As a Customer Success Manager (all genders) at Hubject, you will ensure a seamless experience for our B2B customers and partners by guiding them through onboarding, providing ongoing support, and fostering strong relationships that help them unlock the full value of the Hubject platform.

Key Responsibilities

• Partner & Customer OnboardingLead structured onboarding processes for new customers and partners.
• Customer Support & Ticket ManagementManage and resolve support inquiries via the ticketing system (Zendesk) with a focus on timely and high-quality issue resolution.
• Communicate proactively with customers to clarify open points and prevent escalations.
• QBRs & Relationship ManagementConduct Business Reviews (BRs) to assess customer satisfaction, platform usage, and identify opportunities for improvement.
• Build long-term relationships through continuous engagement and consultative support.
• Knowledge Base & DocumentationCreate and maintain product documentation, FAQs, and Help Center articles to promote self-service and improve customer understanding.
• Zendesk Administration & AutomationConfigure and optimize workflows within Zendesk.
• Implement automation to increase efficiency and generate reports for internal analysis.
• Cross-Department CollaborationWork closely with internal teams (Product, Engineering) to resolve complex customer issues, gather feedback, and drive process improvements.

Requirements / Qualifications

• Professional Background:2+ years of experience in Customer Success, Account Management, or Technical Support, ideally in a B2B environment.
• Prior experience in customer support operations with a proven track record of resolving issues efficiently and improving customer satisfaction.
• Stakeholder management skills with the ability to collaborate effectively across internal teams and external partners.
• Industry Knowledge:Familiarity with e-mobility or EV technologies is a strong advantage.
• Technical Skills:Proficiency with ticketing systems (e.g., Zendesk) and CRM tools.
• Ability to explain technical concepts clearly and in a customer-friendly manner.
• Exposure to automation tools or scripting (e.g., macros, APIs, workflows) is a plus.
• Soft Skills:Strong communication and problem-solving abilities.
• High service orientation and proactive mindset.

Preferred Qualifications

• Proven experience as a Zendesk Administrator, including configuration, workflow optimization, reporting, and automation.

Location

Onsite in Berlin is preferred Hybrid system:2 days per week at the office, 3 days remote EUREF Campus in Schöneberg in Berlin - Europe's hotspot for green technology and eMobility

Salary & Benefits

• Food & drinks (food subsidy)
• Mobility (BVG subsidy)
• Health & sports (Urban sports membership M)
• Equipment (Laptop etc)
• Learning and development (yearly training budget and Udemy learning platform access)
• Hubject Lifestyle (Voiio membership)
• Family-friendly environment (flex working time)

Application Process

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Equal Opportunity Statement

At Hubject, we are dedicated to building a diverse and inclusive workforce. We welcome candidates of all backgrounds and experiences.