Job description
Customer Success Associate (m/f/d)
Company Overview
At Superchat, we’re reimagining how businesses communicate with their customers. Our mission is simple: Communicating with a business should be as easy and natural as talking to a friend. Superchat is growing rapidly, and there are plenty of exciting projects ahead. We’re looking for you to join our team! 🚀
Superchat was founded in 2020 in Berlin by Yilmaz and Mika. With over 7,500 business customers, we are on a strong growth trajectory. Backed by a Series A funding round of 15.6 million USD, we are supported by leading investors such as Blossom Capital and 468 Capital. We offer a comprehensive messaging suite for businesses that unifies all communication channels (WhatsApp, Instagram, Facebook, and many more) into a single platform. This enables our customers to easily send newsletters, build customer relationships, and sell products and services.
Key Responsibilities
- You develop a deep technical understanding of our product and become a key point of contact for our customers throughout the entire customer lifecycle
- You take ownership and support our customers from onboarding onwards, helping them use Superchat successfully and solve challenges together
- You address our customers’ needs with empathy and expertise, advising them on new features, product updates, and how to achieve their goals with Superchat
- You gain a strong understanding of how customers use our product, actively collect feedback, and proactively contribute to the further development of our software
- You collaborate on cross-team projects that take our customer experience to the next level
Requirements / Qualifications
- You have recently completed your studies and ideally gained some experience in customer-facing roles, sales, or a similar field. During your studies, you preferably gained your first touchpoints in B2B or SaaS environments
- You bring a strong curiosity for tech and enjoy exploring new tools and systems
- You have strong English skills (native), both written and spoken.
- You work in a structured manner, take a high level of ownership, and stand out through strong organizational skills
- You have strong critical thinking skills that enable you to analyze complex situations and make well-founded decisions quickly and effectively
- You’re motivated to take Superchat to the next level - ready to learn, grow, and make an impact? Apply now!
Preferred Qualifications
Location
Berlin, Germany, Remote: false
A beautiful office in the heart of Berlin (Prenzlauer Berg)
Employment Type
Full Time
Salary & Benefits
- 26 days of paid vacation + 2 additional days off for Christmas and New Year’s Eve
- Your choice between an Urban Sports Club/John Reed membership or public transport tickets/dance subscription
- Regular company and team events
- An annual personal development budget of €500 for things like conferences, courses, books, career coaching, etc.
- An inclusive and exciting start-up culture that enables rapid professional and personal growth
- A beautiful office in the heart of Berlin (Prenzlauer Berg) with free snacks, drinks, and top-tier equipment
Application Process
Feel free to send us your application! By submitting your application, you agree to our privacy policy. We look forward to your application! 🙂
Equal Opportunity Statement
We firmly believe that diversity makes companies better. We welcome all applicants - regardless of gender, background, nationality, or religion.
