Job description
Customer Service Officer
About the role
We are seeking a professional and service-oriented Customer Service Officer to assist clients throughout the property leasing and sales process. The successful candidate will be responsible for sourcing and organizing property listings, coordinating viewing schedules, conducting property viewings, assisting with property turnovers, and responding promptly to client inquiries and concerns. This position is ideal for someone who is organized, dependable, resourceful, and comfortable working with clients and property owners.
Key responsibilities
- Search for and obtain new property listings for sale or lease
- Organize and regularly update property listings
- Ensure that listing information is complete and accurate
- Show properties for sale or lease to prospective buyers and tenants
- Coordinate viewing schedules with clients, owners, sellers, lessors, buyers, and lessees
- Provide clients with accurate information about the properties being presented
- Respond promptly and efficiently to client inquiries and concerns
- Coordinate with clients and property owners throughout the leasing or sales process
- Provide timely follow-ups to ensure a smooth and satisfactory client experience
About you
- Bachelor's degree preferred
- Experience in customer service, real estate, sales coordination, or property management is an advantage
- Fresh graduates with strong communication and organizational skills may apply
- Good written and verbal communication skills
- Strong organizational and multitasking abilities
- Detail-oriented, responsible, and dependable
- Proficient in Microsoft Office, email, and messaging applications
- Comfortable conducting property viewings and fieldwork within BGC and nearby areas
- Able to handle client and company information professionally and confidentially
About Topten Global
Established in 2011, Topten Global LK Properties & Consultancy Inc. is a trusted real estate brokerage and property management company specializing in premium residential, office and commercial properties in Bonifacio Global City and Makati. Our services include property sales and leasing, property marketing, transaction coordination, tenant and owner support, and comprehensive after-sales property management. We are committed to providing professional, responsive, and personalized service to property owners, buyers, tenants, and investors. We are looking for dependable and service-oriented individuals who would like to grow with our established and expanding organization.
Benefits
- Competitive salary based on qualifications and experience
- Performance incentives
- Professional development opportunities
- Stable and supportive work environment
- Opportunity to grow within a dynamic and expanding organization
- Daily food allowance
- Bonuses and incentives
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in the Philippines?
- What's your expected monthly basic salary?
- How many years' experience do you have as a customer services representative?
- Which of the following types of qualifications do you have?
- Which of the following Microsoft Office products are you experienced with?
