Job description
Client Engineer (Vancouver)
Company Overview
Glia is the #1 Banking AI platform, empowering community and regional financial institutions to create efficiencies, accelerate loan growth, drive deposits, and deliver experiences that win against megabanks and fintechs. Glia's Banking AI Operating System is a central intelligence layer on top of existing tech stacks, activating an AI workforce of specialized agents that draw from banking data, interaction history, and integrated systems of record. Trusted by 700+ banks and credit unions for its ironclad security and reliability, Glia delivers the industry’s first contractual no-hallucination guarantee.
Job Summary
We're growing rapidly, and seeking a passionate professional to join our Client Engineering team in Vancouver as Client Engineer. As part of our Entry Client Engineer Team, you'll help our customers to resolve complex technical problems, providing proactive guidance, and adding value through the use of Glia’s technologies. You’ll deliver recommendations to make our customer’s integrations secure, scalable, and seamless.
Key Responsibilities
- Resolving technical inquiries with our customers and partners, helping them achieve their goals through Glia’s Digital Customer Service platform.
- Working with our customers' and partners' developers, architects, business analysts, and support personnel to set up complex technical integrations.
- Collaborating with the Glia Product and Engineering teams using JIRA tickets, to report reproducible bugs, and Slack.
- Providing support to our clients by conducting effective troubleshooting on bugs and defects raised via our Service Desk or virtual channels.
- Helping our customers to understand the finer points of Glia’s capabilities and influences them to implement best practices.
- Interacting, collaborating, and networking with Engineering, Product Management, and Customer Success in search for solutions.
Requirements / Qualifications
- 2+ years in software development, technical support/service, support engineering, or related.
- Good knowledge of RESTful technology, previous experience with APIs, and the ability to understand and troubleshoot issues with cloud solutions.
- Strong customer empathy. Desire to deliver positive, delightful customer experiences by identifying their problems and guiding them through complex technical solutions.
- Excellent reading, listening, and writing skills in English.
- A firm understanding of the technology stacks common to the Web ecosystem.
- High competency in communicating complex issues to both technical and non-technical audiences.
- Ability to professionally and diplomatically address customer concerns and provide concise feedback.
- Bachelor's Degree in Software Engineering, Computer Science or equivalent.
Preferred Qualifications
- Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
- Understanding of WebRTC and other web technologies.
- Experience with communications/telecommunications technology.
- Broad capabilities to troubleshoot server-side code (C#, Java, Node.js, Ruby, or PHP) and client-side code (JavaScript, Android, iOS).
Location
Vancouver, Canada. On-site.
Employment Type
Full time
Salary & Benefits
- Competitive salary and stock options
- Professional development support (trainings, courses, conferences, books, etc)
- Access to all the latest tools and equipment you’ll need
- Sports compensation, reimbursement for therapy, counseling sessions
- Team events: annual employee awards, internal hackathons, and a dozen cool events from cooking to the Glia olympic games
Equal Opportunity Statement
Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.
