AI Design Leader (Remote)

AI Design Leader

Company Overview

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.

Job Summary

We are looking for a technically-capable product leader to head up AI Design at Fin. The role is to lead the Design function within our AI Group, where our custom models and core Fin functionality are developed. You will be managing our AI Designers (currently 3 Staff/Principal level AI Designers). You will work directly with AI Engineers and Scientists in our AI Group, and Product Designers and teams in our R&D group.

Key Responsibilities

• Shape how the Fin AI models and harness behave — how they reason, respond, and improve over time.
• Managing our AI Designers (currently 3 Staff/Principal level AI Designers).
• Working alongside Designers, Engineers, and AI Scientists.
• Help shape how the system behaves, how we evaluate quality, and how we turn model capability into real product experiences.

Requirements / Qualifications

AI Chops

• Comfortable operating at the AI layer (model behavior, evals, and testing, agent workflows).
• Can hold your own in conversations with engineers and scientists.
• Curious enough to go deep.
• Likely built things, broken things, experimented a lot.
• Opinions about where this is all going, what’s overhyped, what actually matters.

Product Leadership

• Care about building great products, deeply.
• Likely led teams, or built things from scratch, or shaped products that people use.
• Know how to connect user needs, business goals, and what’s actually possible with the technology.
• Can zoom out to define direction, and zoom in to perfect experiences.

Values & Mindset

• High-agency. You build. You don’t wait for permission.
• Care about quality, not just how things look, but how they work.
• Like moving fast in messy, ambiguous spaces.
• Raise the bar for the people around you.

Interview Process

You should expect for the entire process to be no more than 4 weeks from start to finish. You’ll meet with members of our AI Group and Product & Design leadership team.

Policies

Fin has a hybrid working policy. We expect employees to be in the office at least three days per week.

Equal Opportunity Statement

Fin values diversity and is committed to a policy of Equal Employment Opportunity. Fin will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.