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Client Services role involving direct communication with Pharma and Consumer Health clients. Candidates should possessGood analytical capability, strong secondary research skills and excellent communication (Verbal / Written),Have the skills to handle difficult conversations that may arise during customer dissatisfaction;Use technologies adapted to the types of customers to respond effectively; Easily connect with customers to fully meet their needs; Independent thinker, Share insights and observations with the stakeholders.Ability to understand customers wants, needs and expectations & attention to detailAdvanced excel knowledge as a dashboard developerResponsible for data extraction, validation, and analysis using various IQVIA databases. Analyze data from multiple sources to derive questions and insightsAbility to look at data and spot trends and/or anomalies in the data.Create Excel templates for data analysis and documentation (SOPs, Checklists) of projects Interact with clients to manage new client transitions, query resolution and ad-hoc requests Ability to work in a team and coordinate with team members in performing quality checks for the delivery of projects with tight turnaround timesAbility to successfully work together with a (“virtual”) team (including international teams as required) as well as independently.Ability to create Dashboards using Excel , VBA and Power query Should be able to manage the reporting workStrong organizational skills with the ability to multitask and work independently and efficiently to meet scheduled deadline.
Bengaluru, India · Remote
Full Time
₹400K/yr - ₹800K/yr
Posted May 21, 2025
English