Customer Service Coordinator (gn)

This is what awaits you

The Bikeleasing Group is one of the leading providers of company bike leasing. Through Probonio, we also offer modern employee benefits and use our brands to help shape the future of work. As a Customer Service Coordinator (gn), you’ll join our five-person Bike Contracts team. You’ll handle queries about individual bike leasing agreements and contract transfers, clarify contractual details, and work closely with employees, employers, bike retailers, leasing partners, and other customer service teams. With your empathetic, clear communication, you’ll make it that little bit easier for people to get their dream bike.

Sound like a role for you? We look forward to receiving your application and welcoming you to our team in Uslar.

Your mission

• You handle enquiries relating to individual leasing contracts
• You manage requests received through the team inbox
• You speak with customers on the support hotline every day
• You process contract transfers
• You communicate with employees, employers and leasing banks, and coordinate with teams across Customer Service

Your profile

• You have some initial professional experience in customer support, contract administration or back-office operations, or relevant training
• You are confident using MS Office and digital tools
• You enjoy working collaboratively and are equally comfortable taking ownership and working independently
• You communicate clearly and handle challenging or dissatisfied customers with confidence
• A completed commercial apprenticeship and experience with CRM or ticketing systems such as Zendesk are a plus
• You are proficient in German at C1 level or above

Why us?

• Flexible work hours and flex time—so you can effectively balance your professional and personal life
• Workation—once a year, you can work for up to three weeks in another EU country or in a country where you have a valid work permit
• You’ll receive state-of-the-art technical equipment for your office workstation and for remote work
• Clear vision at work is important to us: That’s why we’ll help you purchase prescription eyeglasses for work with a €100 subsidy if needed
• You’ll benefit from a wide range of professional development opportunities and a transparent process for your professional and personal growth
• A summer party and regular team events foster interaction and shared experiences

• You’ll receive a monthly non-cash benefit voucher worth 50 €—for example, for corporate fitness programs, grocery stores, home improvement stores, gas stations, or online shops
• On your birthday, you’ll receive a voucher worth 60 €, which you can redeem at the same providers
• You’ll benefit from a 40 € contribution toward capital-forming benefits
• You can set up your company pension plan with our partner ERGO
• After your probationary period, you’ll have the option to lease up to two bicycles, e-bikes, or pedelecs through us
• Parents receive up to 5 fully paid sick days per child per year (max. 12 days per year)
• For different walks of life we grant you up to 2 days of special leave for personal events
• At Bike2Future, you’ll enjoy a 10% discount on used bikes and leasing offers, as well as two weeks to test ride the bikes you choose. With a subscription, the first 4 weeks are free, and there’s no €99 sign-up fee
• Through Corporate Benefits and exclusive employee discounts, you’ll receive attractive perks from numerous partners