Guest Experience Intern

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Assists the Guest Experience Team in handling guest feedback and requests.
• Supports the personalization of guest services.
• Recommends improvements to enhance service delivery and guest satisfaction.

Qualifications

• Currently enrolled in a degree program in Hospitality Management or any related field.
• Energetic and passionate about learning and professional growth.
• Strong communication, leadership, and collaboration skills.
• Demonstrate adaptability in a diverse and inclusive working environment.

Additional Information

What is in it for you? 

• Gain hands-on experience and valuable skills through dynamic internship opportunities.
• Develop your talent through mentorship and guidance from seasoned hoteliers.
• Ability to contribute to the local community and make a difference through our Corporate Social Responsibility activities.