Contact center Agent

Bank of Jordan is looking for a motivated and customer-oriented Call Center Agent to join our team.

If you have strong communication skills, enjoy interacting with customers, and are interested in the banking sector, this could be the right opportunity for you!

Key Responsibilities

• Handle incoming customer calls and respond to inquiries professionally.
• Provide accurate information about the Bank’s products, services, and banking channels.
• Handle customer complaints and ensure timely and effective resolution.
• Assist customers with debit and credit card services, including activation, blocking, replacement, transaction inquiries, and disputes.
• Support customers with electronic banking services, including BOJ Mobile, internet banking, and other digital channels.
• Follow up on customer requests and coordinate with relevant internal departments to ensure proper service delivery.
• Promote the Bank’s products and services through cross-selling and referring potential sales opportunities to the relevant teams.
• Guide customers toward digital and self-service banking channels.
• Support the Bank’s marketing campaigns and new product launches.
• Ensure compliance with the Bank’s policies, procedures, and service quality standards.

Requirements

• Bachelor's degree in Business Administration, Banking, Finance, or any related field.
• Fresh graduates are welcome to apply.
• Good command of English.
• Good computer skills and ability to work with different systems.
• Strong communication and interpersonal skills.
• Customer service orientation and problem-solving abilities.
• Good persuasion and negotiation skills.
• Ability to work effectively within a team.
• Ability to work under pressure and handle different customer needs professionally.