Public Area Attendant

JOB OVERVIEW:

Clean and service the assigned public areas according to established quality standards and procedures.

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• Be charming by being approachable, having confidence and showing respect.

• Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership of getting things done.

• Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

DUTIES AND RESPONSIBILITIES:

Financial Returns

• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping

People

• Promote teamwork and quality service through daily communication and coordination with other departments.

Guest Experience

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

• Report to supervisor of needed repairs or unsafe conditions

Responsible Business

• Report, turn in, and/or log any lost and found items according to established procedure.

• Clean and service assigned areas according to established standards and procedures which may include public restrooms, lobby area, public phone areas, vending areas, etc. May include cleaning employee break areas and restrooms.

• Strip and wax floors as needed, clean and polish all furniture, railings, table tops, mirrors in assigned areas.

• May regularly assist with deep cleaning projects.

• May assist with other duties as assigned.

QUALIFICATION AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds 

• Frequently standing up and moving about the facility

• Handling objects and equipment to maintain the facility

• Bending, stooping, and kneeling.

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.

• Basic reading, writing and math abilities are utilized often when reading assignments, completing checklists, and replacing linens and amenities

• Must be able to work nights, weekends, and/or holidays