Technical Support Specialist (m/f/d)

Kick-start your career in technical support with a 12-month internship supporting innovative Building Management System (BMS) technologies. As a Technical Support Specialist Intern, you'll work alongside experienced engineers to help customers troubleshoot technical issues, resolve system challenges, and deliver outstanding customer experiences. This role offers hands-on exposure to software, hardware, networking, and building automation technologies while developing valuable analytical, problem-solving, and customer engagement skills. 

Responsibilities

• Provide technical support to customers and partners via phone, email, and remote support tools.
• Investigate and troubleshoot software, hardware, networking, and system-related issues, identifying practical solutions.
• Manage support cases within Salesforce CRM, ensuring accurate documentation and timely follow-up.
• Communicate clearly with customers, building strong relationships and providing regular updates throughout the resolution process.
• Collaborate with technical teams to escalate and resolve complex issues while gaining exposure to advanced troubleshooting practices.
• Contribute to knowledge-sharing initiatives, including technical articles, documentation, and knowledge base updates.

Qualifications

• Currently pursuing or recently completed a degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.
• Strong analytical and problem-solving skills with the ability to investigate and resolve technical issues.
• Interest in technology, networking, software systems, and technical troubleshooting.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with customers and colleagues.
• Customer-focused mindset with strong listening skills and the ability to explain technical information clearly.
• Proactive, organized, and eager to learn, with the ability to manage multiple priorities in a fast-paced environment.

 

You'll Gain

• Hands-on experience supporting industry-leading building automation and control technologies.
• Exposure to networking, communications protocols, and real-world technical troubleshooting.
• Mentorship from experienced technical professionals.
• Opportunity to develop both technical expertise and customer-facing skills within a global technology organization.

 

We Offer

At Honeywell, we recognise that a great career is about more than your salary. Our UK benefits are designed to support your financial wellbeing, health, family and life outside work, while helping you plan for the future.

Depending on eligibility, our benefits include:

• Competitive pay and pension: A competitive salary and a defined contribution pension plan, with employer contributions to help you save for the future.
• Private healthcare: Access to private medical treatment, alongside virtual GP consultations, mental health support, physiotherapy and specialist medical second opinions.
• Employee share opportunities: The opportunity to become a Honeywell shareholder through our Employee Share Purchase Plan.
• Support when you are unwell: Company sick pay for eligible employees, together with income protection to provide additional financial support during qualifying long-term illness or disability.
• Life assurance: Financial protection for your loved ones, with the level of cover determined by plan eligibility.
• Family-friendly benefits: Enhanced maternity, adoption and paternity benefits for eligible employees, as well as shared parental leave arrangements.
• Wellbeing support: Free, confidential assistance for employees and their families across everyday, personal, family, legal and financial matters.
• Everyday savings: Access to employee discounts, cashback and savings across shopping, travel, dining, entertainment and other everyday purchases, together with negotiated corporate rates with selected global suppliers.
• Protection when travelling for work: Worldwide accident protection for eligible company business travel.
• Recognition and development: Employee recognition and referral programmes, global employee networks and opportunities to develop your career internationally.

Employees may also have access to a range of voluntary benefits, including a medical cash plan, dental insurance, tax-efficient Cycle to Work arrangements, savings and investment options, and additional personal and family protection benefits.

Additional benefits may be available depending on the role and eligibility, including annual or sales incentive plans, a company car or cash allowance, flexible or hybrid working arrangements, and equity awards.

Benefits are subject to eligibility and the applicable Honeywell plan and policy terms. Benefit offerings may be amended from time to time.

 

Equal Opportunities

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Join a team recognized for leadership, innovation, and diversity!

About us

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.