Duty Manager

Company Description

Stay at the award-winning ibis Singapore on Bencoolen, a 4-star hotel in the heart of Bugis. Ideal for business and leisure travellers, our 534-room hotel offers refurbished rooms, modern comfort, and excellent connectivity. With four MRT stations- Bencoolen, Bugis, Rochor, and Bras Basah-nearby, enjoy easy access to Orchard Road, Chinatown, City Hall, Little India, and Suntec City. Plus, a direct MRT link from Bugis connects you to Singapore Changi Airport. Enjoy a refreshing stay in a prime location.

Job Description

The Duty Manager provides general management support throughout the hotel, ensuring guest satisfaction, service excellence, safety, and smooth daily operations — with a primary focus on Front Office activities. This role is responsible for maintaining service standards, overseeing staff performance, and ensuring profitability and guest loyalty in line with Accor’s vision and values.

Key Responsibilities:

• Provide management presence and operational support across all hotel departments, focusing on Front Office operations.

• Ensure profitability by meeting departmental quantitative and qualitative targets.

• Lead, motivate, and support the Front Office team to deliver high-quality guest service.

• Champion and implement all Guest Experience initiatives within the property.

• Ensure guests enjoy a seamless and pleasant stay from arrival to departure.

• Maintain close relationships with guests throughout their stay to foster loyalty.

• Anticipate guests’ needs and take proactive measures to meet them.

• Handle and resolve guest complaints promptly when escalated beyond team members.

• Monitor guest satisfaction through tools such as the Voice of the Guest (VOG) program, online reviews, surveys, and in-house feedback.

• Uphold and actively demonstrate the Accor Vision and Values in daily operations.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality Management or equivalent

• Minimum of 5 years of relevant experience in a similar capacity

• Previous leadership experience is an advantage

• Service-oriented personality with a passion for hospitality

• Experience with Opera PMS or similar property management systems

• Strong interpersonal and problem-solving skills, with the ability to lead by example