Associate Customer Service Manager

Work Flexibility: Hybrid

Drive operational excellence and elevate customer experience in a high-impact leadership role supporting a dynamic healthcare business. You will lead day-to-day customer service operations, optimize end-to-end order management, and strengthen cross-functional collaboration to deliver consistent, high-quality outcomes. This is an opportunity to shape processes, develop talent, and create measurable impact across Korea.

What You Will Do

• Lead a team of customer service professionals, allocating work, monitoring performance, and ensuring delivery against defined targets
• Lead and supervise daily customer service operations to ensure stable execution and adherence to service timelines
• Manage end-to-end order processes including order entry, returns, backorders, and invoicing, ensuring accuracy and on-time fulfilment
• Monitor order backlog and resolve discrepancies to maintain service levels and customer satisfaction targets
• Support key accounts across dealers and hospital channels, ensuring consistent service delivery and issue resolution
• Identify process gaps and implement continuous improvement initiatives to increase efficiency and reduce cycle times
• Standardize workflows and enforce adherence to operating procedures across the team
• Collaborate with Sales, Supply Chain, Finance, and Logistics to align on customer requirements and resolve operational challenges

 What You Will Need

Required:

• Minimum 10 years of experience in customer service, operations, or order management
• Minimum 2 years of experience leading or supervising a team
• Experience managing end-to-end order management processes
• Working proficiency in English (spoken and written)
• Strong hands-on knowledge with ERP systems (e.g., SAP, JDE, or equivalent)

Preferred:

• Experience in the medical device or healthcare industry
• Active participation in ERP implementation or enhancement
• Demonstrated contributions in Process enhancement, automation initiatives

Travel Percentage: None