Customer Account Representative

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

About the Role

We are looking for a motivated and relationship-oriented Customer Account Representative to support customer accounts and strengthen long-term business relationships. This position is suited to someone who enjoys working with people, understanding customer needs, and providing helpful recommendations. Training and development opportunities are available for individuals looking to build a career in customer relations.

Responsibilities

• Establish and maintain positive relationships with customers.

• Assist customers with account-related questions and service requests.

• Explain available products, services, and account options.

• Identify customer needs and recommend suitable solutions.

• Follow up on customer requests to help ensure a positive experience.

• Maintain accurate account information and follow company procedures.

• Collaborate with colleagues to support customer satisfaction and business goals.

What We Offer

• Training and ongoing guidance.

• A supportive and collaborative team environment.

• Opportunities to develop account management and customer relations skills.

• Professional growth and advancement opportunities.

• Compensation based on the position and experience.

Qualifications

• Strong communication and relationship-building skills.

• Professional, approachable, and customer-oriented attitude.

• Good organizational and problem-solving abilities.

• Attention to detail when handling account information.

• Ability to manage priorities and follow through on requests.

• Willingness to learn and adapt to new responsibilities.

• Previous customer service or account experience is helpful but not required.

Additional Information

• Competitive salary package
• Opportunities for professional growth and career advancement
• Collaborative and innovative work environment
• Skill development through hands-on experience and mentorship
• Exposure to diverse projects and industry-leading clients