Associate - IFS - IT Service Group

Line of Service

Internal Firm Services

Industry/Sector

Technology

Specialism

IFS - Information Technology (IT)

Management Level

Associate

Job Description & Summary

As part of the IT Service Group supporting 3,000+ PwC staff and partners, the IT Support Help Desk is responsible for delivering end-to-end technical assistance and ensuring smooth IT operations. This role combines front-line support with hands-on troubleshooting, equipment management, and user engagement.

Key Responsibilities:

• Act as the first point of contact for employees seeking technical support at the service desk.
• Diagnose and resolve hardware, software, and network issues across desktops, laptops, and mobile devices.
• Log and track service requests using IT Service Management platforms (e.g., ServiceNow).
• Maintain accurate records of service desk interactions and IT equipment handovers.
• Ensure the service desk area is organized, secure, and equipped for efficient support.
• Follow IT security protocols and company policies in all support activities.
• Provide basic hospitality support when required.

Requirements :

• Candidate must possess minimum Diploma 3 degree, preferably from hospitality management, communication study Fresh graduate are welcome to apply
• Minimum GPA of 2.85 out of 4.00
• Good communication skills
• Strong client-service attitude
• Capabilities to work under pressure with team or minimum supervision
• Good analytical and logical skills in understanding user requirements and application design concept

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Communication, Computer Engineering, Computer Program Installation, Computer Programming, Computer Technical Support, Emotional Regulation, Empathy, Enterprise Architecture, Incident Management and Resolution (IMR), Inclusion, Information and Communications Technology (ICT), Intellectual Curiosity, IT Infrastructure Upgrades, IT Operations, IT Operations Management, IT Project Lifecycle, IT Support, IT Troubleshooting, Object-Oriented Programming (OOP), Optimism, Scripting Languages, Security Protocol Analysis {+ 6 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date