Healthcare Sales & Patient Engagement Specialist

Accountabilities

You will manage the full engagement process for prospective patients, from initial contact through conversion and follow-up. Your work will combine persuasive sales communication, pipeline management, performance tracking, and coordination with internal teams to help patients access the appropriate next step in their care. Key responsibilities include:

Engage inbound leads through phone calls, email, and SMS to understand their needs and encourage appropriate next steps.

Convert prospective patients into completed purchases of diagnostic home sleep tests or submissions of existing sleep study results for medical review.

Clearly communicate the value of available sleep testing and treatment pathways.

Answer questions, address objections, build trust, and motivate prospects to move forward.

Execute structured outreach and follow-up strategies to reduce lead drop-off and recover unresponsive prospects.

Manage a high-volume pipeline using Salesforce and other CRM or patient management systems.

Prioritize leads based on engagement, status, and likelihood of conversion.

Maintain accurate and up-to-date records of patient interactions, lead status, and follow-up activities.

Monitor outreach activity, engagement levels, conversion rates, completion rates, and other key performance indicators.

Review individual performance and adjust sales and communication strategies to improve results.

Take ownership of conversion targets, productivity, and service quality while responding constructively to feedback.

Guide prospective patients through the steps required to progress with their care and identify barriers that may prevent them from doing so.

Escalate clinical or operational questions to the appropriate teams when necessary.

Collaborate with Clinical, Customer Experience, Marketing, and other internal teams to improve messaging, workflows, and conversion strategies.

Share insights from patient interactions to help improve the overall patient experience and sales funnel.

Deliver services professionally and consistently in accordance with agreed timelines, guidelines, and contractual deliverables.

Requirements:

You are a persuasive, organized, and results-driven professional with experience in sales, lead generation, or customer engagement. You are comfortable working toward measurable targets, handling a large volume of prospects, and maintaining consistent follow-up while ensuring that patients feel informed and supported. The following qualifications and skills are expected:

At least 2 years of experience in sales, lead generation, customer engagement, or another performance-driven role.

Strong sales mindset with a clear focus on conversion targets, productivity, and measurable results.

Excellent spoken and written English, with a clear and professional communication style.

Confidence communicating with prospects and selling through phone calls, email, and SMS.

Ability to build rapport, explain value propositions, handle objections, and encourage prospects to take action.

Persistence and comfort with conducting multiple follow-ups to convert interested leads.

Ability to manage a high-volume pipeline in a fast-paced, target-driven environment.

Strong organizational skills and attention to detail, particularly when managing follow-ups and documenting interactions.

Accountability for individual performance goals and openness to coaching and constructive feedback.

Familiarity with CRM and patient management systems; Salesforce experience is an advantage.

Experience in healthcare, inside sales, or direct-to-consumer sales is preferred.

Bachelor's degree preferred, although equivalent professional experience will also be considered.

Proficiency with Salesforce, phone and VoIP communication platforms, email and SMS tools, Microsoft Office, Microsoft Teams, and AI-assisted productivity tools.

A patient-focused and empathetic approach, combined with confidence, persuasion, and a strong commitment to achieving results.

Availability to work a fixed U.S. Pacific Time schedule, including potential weekend shifts.

Benefits:

Competitive contractor compensation rates.

Weekly payments.

Full-time engagement of approximately 40 hours per week.

Remote work opportunity open to candidates worldwide.

Free training and professional upskilling opportunities.

Ongoing support, guidance, and assistance throughout the engagement.

Access to a supportive and vibrant professional community.

Multiple opportunities may be available across different roles.