Platform Support Engineer

Job Description

We are seeking a Platform Support Engineer to join Aryza Lending and help maintain the stability, reliability, and performance of our Windows-based infrastructure estate, including our virtualised server environments on a 6-month fixed term contract.

This is a hands-on infrastructure support role, focused on troubleshooting platform issues and supporting incident and problem management across our credit suite.

This role suits someone with solid Windows Server administration experience, strong hands-on knowledge of VMware and Hyper-V, and confidence using PowerShell to diagnose and resolve infrastructure issues.

Your contribution

• Provide day-to-day support and troubleshooting for Windows Server infrastructure across non-production and production environments.
• Administer and maintain our virtualised server environments, with hands-on responsibility for VMware and Hyper-V hosts, clusters, and virtual machines.
• Diagnose and resolve infrastructure-related incidents, carrying out root cause analysis to prevent recurrence.
• Write and maintain PowerShell scripts to automate routine tasks, monitoring checks, and troubleshooting activities.
• Monitor platform health and performance, escalating and coordinating the resolution of issues in line with SLAs.
• Support patching, upgrades, and maintenance of Windows Server infrastructure, minimising disruption to service.
• Contribute to incident and problem management processes, including root cause analysis and post-incident reviews.
• Maintain accurate documentation, runbooks, and standard operating procedures for infrastructure support activities.
• Work collaboratively with engineering, support, and third-party providers to resolve infrastructure issues and improve platform reliability.

What makes you stand out

What we’re looking for:

• Working knowledge of Windows Server infrastructure administration and support.
• Hands-on VMware and Hyper-V experience is a must.
• Good experience troubleshooting infrastructure-related issues in a production environment.
• Good working knowledge of PowerShell for scripting, automation, and troubleshooting.
• Understanding of core infrastructure components, including networking, storage, Active Directory, and DNS/DHCP.
• Experience supporting incident and problem management processes.
• Strong analytical and problem-solving skills, with the ability to stay calm and methodical under pressure during incidents.
• Good communication skills, with the ability to explain technical issues clearly to non-technical stakeholders.
• A proactive, ownership-driven approach to platform stability and reliability.

Nice-to-have:

• Experience within financial services, fintech, or another regulated industry.
• Familiarity with cloud platforms such as Microsoft Azure.
• Exposure to monitoring and alerting tools (e.g. SCOM, Azure Monitor, Nagios).
• ITIL awareness, or experience working within a formal incident/change management framework.

What we offer

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A collaborative, inclusive, and innovative workplace culture.
• Access to the latest tools and technologies to support your work.