About the role

Alva Industries is growing quickly, and our people, production floor and systems need IT that just works. We're looking for a hands-on IT Support Technician to be our first point of contact for system and device issues, and to look after the hardware and the physical and digital infrastructure that keep a modern manufacturing company running.

• Provide first-line support to employees on hardware, software, accounts and access, onsite and remotely

• Set up, deploy and maintain PCs, laptops, phones, monitors, printers and production-floor devices

• Manage user onboarding and offboarding, licenses and access in Microsoft 365 and Entra ID

• Maintain and troubleshoot network, Wi-Fi, meeting room and other physical IT infrastructure

• Keep device and asset inventory, documentation and routines up to date

• Contribute to IT security: patching, device compliance and security awareness

• Coordinate with external suppliers and partners, and escalate when needed

• Develop automations, integrations and internal tools to support our teams

Required qualifications