Sales and Reservations Coordinator - 16-hours per week

Company Description

The Mercure Newcastle George Washington Hotel Golf & Spa is an independently owned 4-star hotel, golf and leisure complex located on the outskirts of Newcastle upon Tyne.

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Sales and Reservations Coordinator - 16-hours per week

We are seeking a highly experienced and dynamic Hotel Sales and Reservations Coordinator to join our team at the Mercure George Washington Hotel, Golf & Spa on a 16-hours per week permanent contract.

Please only apply if you have a year of experience in a Hotel Sales or Reservations. We do not have any opportunities for sponsorship, so please only apply if you have unrestricted right to work in the United Kingdom.

You will play a pivotal role in creating memorable and seamless experiences for companies, travel agents, and event organisers. You will be responsible for coordinating all aspects of event planning, from initial consultations to the final execution of the event. Your organisational skills and attention to detail will ensure that every element is perfectly aligned with the couple's vision, while your ability to communicate effectively with vendors and guests will facilitate a smooth planning process. This role includes working evenings and the occasional weekend.

You are a multi-tasker and are able to work independently, performing a wide range of complex and confidential administrative duties to support your team. You communicate well with all contacts, anticipate and resolve issues, and update team your various projects.

Whats in it for you:

• A package consisting of a competitive salary, statutory pension scheme and hotel discounts worldwide are offered.
• Food on Shift
• Canteen
• Gym Membership
• Onsite free car parking
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

• Answering telephone, email & social media enquiries for accommodation & events in a timely manner.
• Book & Conduct appointments for potential oragnisers and event enquiries.
• Coordinate with various vendors such as entertainment, caterers, photographers, and decorators to secure services and negotiate contracts.
• Demonstrate commercial awareness by maximising revenue at the point of sale and up selling when required.
• Host open days and evenings as an when needed Hotel and external.
• Organise and implement administrative systems & procedures, and perform necessary support duties
• Serve as a principal source of information for the team
• Prepare and maintain your department’s records

Qualifications

Your experience and skills include:

• Strong organisational skills to manage multiple tasks and timelines effectively.
• Excellent communication skills to liaise with clients, vendors, and guests professionally.
• Experience in hospitality or related fields such as hotel management or restaurant operations are advantageous.
• Ability to up sell services while maintaining a focus on client satisfaction.
• Time management skills to prioritise tasks efficiently in a fast-paced environment.
• This role requires a proactive approach and a passion for creating unforgettable experiences for couples on one of the most important days of their lives. If you possess these skills and are ready to take on this exciting challenge, we encourage you to apply!
• Ability to prioritise work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer softwares

Additional Information

Your team and working environment:
Working as a team of four within Sales. A dynamic team helping support each other and covering when absent or on holiday.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.