Event & Guest Manager (m/f/d)

Join our team!

AVANTGARDE has been committed for over two years to delivering exclusive, driving-focused events for German premium automotive manufacturers. As an Event & Guest Manager, you make sure our guests feel well looked after from their first inquiry until after the event. You will also be part of launching a new customer project.

Your Tasks

• Guest management: You manage bookings for our driving events, keep track of participant lists and quotas, and ensure a smooth process from registration to the event.
• Customer support: You advise our guests by phone and email, answer inquiries, and find solutions for rebookings or special requests. Your main tool is Salesforce.
• Data & reporting: You maintain guest and event data carefully, review it regularly, and create reports for the team and clients.
• Process improvement: You identify where guest management runs into problems and implement improvements together with your Team Lead.
• New customer project: When a new project starts, you bring in the guests’ perspective. You give our product team feedback on the booking system and test new features before they go live.

Your Profile

• Completed vocational training or degree, e.g., in event, tourism, hotel, or communications management.
• 1–3 years of professional experience, e.g., from an event agency, the hospitality industry, concierge services, the travel sector, or customer service.
• Confident use of MS Excel and a CRM system. Salesforce knowledge is a plus, but we are happy to train you.
• Enjoyment of digital tools: You like trying out new things and can clearly describe what works and what doesn’t. No programming skills required.
• Very good written and spoken German and English.
• Organizational talent, a sense for service, and a confident, warm manner with demanding guests.

Why us?

• Creative freedom: You help build a new project from the ground up and shape processes, standards, and tools.
• A working day between event, customer, and technology: Alongside guest management, regular exchange with the Product Owner and development team is an integral part of the role.
• Development prospects: In the long term, you will grow into project development and take on more responsibility in new business.

Benefits

• Bye-bye boredom – we offer flexible models such as home office options, individual working hours, and job rotation
• Wanderlust? With us, you have the opportunity to work remotely worldwide for up to 3 weeks per year
• Cycle in the countryside, work up a sweat in the gym, or go on an extensive shopping spree – the company bike and numerous discount promotions make it possible
• Be part of our legendary team and company events. The main focus here is on gathering inspiration, exchanging ideas, and networking.

Interested?