ALYST, Generalist, Client Services, SME Banking, Institutional Banking Group

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

• Deliver high-quality client service and support to SME Banking clients, addressing inquiries related to account management, transactions, and digital banking platforms.
• Collaborate with Relationship Managers and internal product partners to facilitate smooth client onboarding and lifecycle maintenance.
• Investigate and resolve client issues and complaints efficiently, ensuring adherence to service level agreements and regulatory standards.
• Identify process gaps and contribute to continuous improvement initiatives to enhance the overall client experience.
• Maintain accurate documentation and records of client interactions in the bank's customer relationship management systems.

Requirements

• Bachelor’s degree in Business, Finance, or a related discipline.
• Proven experience in client services, customer relations, or banking operations, preferably within institutional or SME banking.
• Excellent verbal and written communication skills to interact effectively with diverse stakeholders.
• Strong problem-solving abilities with a customer-centric mindset.
• Ability to multi-task, prioritize effectively, and work under pressure in a dynamic environment.
• Proficiency in standard office software and adaptability to new banking technologies.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Dehui 10F

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time