Technical Support Representative - Evening Shift

Key Responsibilities

• Answer inbound calls and assist clients with application-related issues
• Troubleshoot account and application issues to identify root causes
• Diagnose problems and run tests within the application to verify functionality
• Submit support tickets for parts delivery requests and other necessary actions
• Document client interactions and issue resolutions accurately
• Escalate complex or unresolved issues to the appropriate internal teams
• Follow up with clients to ensure timely resolution of their concerns

What We're Looking For

Proficient in spoken and written English
Strong technical aptitude with the ability to troubleshoot software/application issues
Highly attentive to detail with strong problem-solving skills
Prior experience in a customer support, help desk, or technical support role preferred
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
 
 

Preferred Skills

Familiarity with ticketing systems (HubSpot, Intercom, etc)
Experience in healthcare technology, SaaS, or related industries is a plus