Reservation Supervisor | AYANA Komodo

AYANA Komodo is looking for a reliable and detail-oriented Reservation Supervisor to lead the Reservation team. This role is responsible for overseeing daily operations, ensuring reservation accuracy, maintaining high-quality guest communication, and supporting revenue goals through effective selling and system management.

Responsibilities

• Supervise and support the Reservation team to meet service and performance standards.
• Ensure accurate data entry and updates in PMS (Opera), including room allotments, rate codes, and special packages.
• Monitor guest inquiries, upselling opportunities, and communication quality across phone, email, and internal systems.
• Manage system tools Opera, track issues, and prepare related reports and audits.
• Support the department with team training, scheduling, guest complaint handling, and service recovery procedures.

Requirements

• Diploma in Hospitality or related field; degree is a plus.
• Proven experience in a Front Office or Reservations role; supervisory experience is highly desirable.
• Strong communication skills in English (spoken and written).
• Proficient in Opera PMS and basic hotel software; Microsoft Office skills required.
• Organized, team-oriented, service-driven, and confident in handling guest needs and system operations.