Head of Quality Assurance Operations

About David AI

At David AI, our vision is to bring impactful AI into billions of lives through voice. Our mission is to help the world's leading AI companies build better voice models and agents. We're building the data and evaluation infrastructure behind those models.

Founded in 2024, we're a fast-growing Series B company backed by NVIDIA, Meritech, First Round, YC, and others, with ~70 people across San Francisco and New York City.

About our Data Operations team

Our Data Operations team powers David AI's Data Factory, transforming raw audio into high-quality training datasets for leading AI labs. Our mandate is to spin up new data pipelines and run them at a massive scale. This means starting from a model capability we want a model to unlock, experimenting with different shapes of data and collection strategies, and validating them with researchers. Once an approach works, we industrialize it, building pipelines that can process audio with reliability, quality, and efficiency. We are relentless operators who thrive in ambiguity, equally comfortable prototyping novel workflows as we are managing large-scale production systems.

About this role

As Head of Quality Assurance Operations, you'll own quality for every dataset David AI ships including but not limited to conversational, TTS, and transcription data, and manage David AI’s relationships with the global contingent workforce, comprising independent contractors and vendor-supplied contributors. You'll report to the Head of Operations and be located in the US.

In this role, you will

• Own the quality bar across all data ops, including quality standards, calibration, consistency and on-time delivery of datasets

• Design the quality review structure, organized by language and region, so every dataset gets consistent quality coverage

• Audit and review the quality of delivered work product across languages, keeping quality benchmarks consistent globally

• Run quality in languages you don't speak through deliverables from native-speaker and cross-language gold sets

• Plan capacity against production ramps and own contingent workforce sourcing across many countries, ensuring each engagement is structured and classified correctly under local law

• Build and own dashboards for quality, throughput, and cost efficiency

• Manage David AI’s relationships with staffing vendors, service providers, and employer-of-record partners
  

Your background looks like

• 7 to 10+ years in operations, including 3+ in senior leadership roles

• You've run quality operations for large contingent workforce networks across multiple countries

• You've owned quality at scale, across calibration, capacity planning, and spend efficiency

• You built the system yourself, from tooling to contingent workforce sourcing at scale

• Speech, audio, or linguistic data experience is a strong plus

Benefits

• Unlimited PTO.

• Top-notch health, dental, and vision coverage with 100% coverage for most plans.

• FSA & HSA access.

• 401k access.

• Meals 2x daily through DoorDash + snacks and beverages available at the office.

• Unlimited company-sponsored Barry's classes.

Visas

We sponsor international candidates across several visa types, including H-1B transfers, H-1B1, O-1, E-3, and TN. We also hire candidates on STEM OPT. If you’re on OPT, we’ll want to confirm you have a path to one of the visas listed above before your OPT ends. While we can’t guarantee any individual outcome, we’ve successfully sponsored teammates from all over the world.